Digital Solution Consultant

Senior Salesforce Developer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Salesforce Developer to join our team in Noida, Uttar Pradesh, India.

• Design, configure, and implement Salesforce Service Cloud solutions tailored to business requirements.

• Develop and maintain Email-to-Case and Case Management workflows for seamless customer support.

• Configure and manage Omnichannel routing, skills-based routing, and queue management to improve agent efficiency.

• Integrate and optimize AWS Chat and Agentforce Bots to automate and scale customer interactions.

• Design and build Agentforce-powered Agents around Service Cloud components (cases, knowledge, routing, workflows) to improve service automation and intelligence.

• Implement and support CTI (Computer Telephony Integration) for unified voice and digital channel experiences.

• Build and consume REST APIs and Web Services for seamless integration with external systems.

• Implement Platform Events for real-time data synchronization and event-driven solutions.

• Collaborate with cross-functional teams (business analysts, architects, QA) to deliver end-to-end customer service solutions.

• Provide hands-on Salesforce development expertise in Apex, Lightning Web Components (LWC), Flows, and Triggers.

• Ensure scalability, performance, and compliance across Service Cloud solutions.

• Stay up to date with Salesforce releases, AI/Agentforce innovations, and best practices.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.