Team Lead Mass Change Factory

About AkzoNobel
Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let's paint the future together.

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2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

• Lead and Coach the team of 7 mass change Master data experts to maintain mass changes for Customer, Vendor, Material, Finance MD
• Manage day-to-day operations of the team
• Monitor and improve data accuracy, completeness, and consistency in ERP systems
• Identify and implement process enhancements and automation opportunities to improve efficiency and reduce errors.
• Support Projects and Stakeholder Collaboration
• Partner with business stakeholders, IT, and data governance teams to resolve issues and support initiatives.

Key Activities

• Manage the team of 7 data stewards responsible for governance and maintenance of mass changes for Customer, Vendor, Material, Finance MD in SAP and MDG systems
• Manage day-to-day operations of the team: team meetings, daily KPIs, quality monitoring of the work done by the team
• Manages and develops complex Winshuttle/FIORI scripts, workflows, forms and Winshuttle tool support.
• Write and run scripts using automated queries in Winshuttle/FIORI.
• Coach and develop the team
• Responsible, together with the team, to be the Single Point of Contact and escalation channel for business for Operations issues
• Manage escalation process of team issues raised by business
• Conduct root cause analysis for the recurring escalations and errors reported in process and ensure to execute CAPA (Corrective Action & Preventive Action) for errors identified.
• Continued focus on standardization and optimization to drive optimization and customer satisfaction
• Monitor and improve data accuracy, completeness, and consistency in ERP systems
• Support Projects and Stakeholder Collaboration
• Partner with business stakeholders, IT, and data governance teams to resolve issues and support initiatives.
• Customer Service mindset with excellent customer service skills.
• React to business changes, optimize processes, simplify workload, identify risks and alert in time

Experience
Educational Level:

• Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience

Working Experience:

• Minimum 10 years' overall experience with 5 years' experience in MDM related function and 3 years in people manager role
• Experience in managing operations teams (delivery within SLAs) and leadership skills
• Experience in MDM application systems as key user (preferably SAP and SAP MDG)
• Expertise in Mass changes execution in SAP, LSMW is a must

Skill required:

• Keeps deadlines and produces high quality output
• Strong work-ethic and commitment to business principles
• Excellent communication, networking and presentation skills
• Ability to multi-task, follow through on actions agreed and attention to detail
• Fluent in both written and oral English
• Proficient in SAP, MDG, ServiceNow
• Expertise in Microsoft Excel and Power Bi

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 48503