Retail Tech Enablement Lead

Fynd is India's largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

Role Overview

We are seeking a Retail Tech Enablement Lead to spearhead technology-driven transformation across Reliance stores. This role is responsible for leading a team of 10 professionals to roll out retail enablement solutions, train store staff, and ensure seamless adoption of cutting-edge retail technologies. The ideal candidate will bridge business objectives with technology execution, ensuring optimized sales processes, elevated customer experience, and measurable ROI.

Key Responsibilities

1. Technology Implementation & Rollout

• Lead end-to-end rollout of digital retail solutions across Reliance stores, including POS systems, e-commerce platforms, inventory tools, and AI-driven customer analytics.
• Partner with product, engineering, and vendor teams to ensure smooth deployment, integration, and scalability of technology solutions.
• Monitor and resolve operational challenges during rollouts, ensuring minimal disruption to store operations.

2. Workforce Training & Adoption

• Develop and execute training programs for store staff to ensure effective usage of retail technologies.
• Create enablement toolkits, SOPs, and quick reference guides for sales and customer support teams.
• Drive a culture of digital adoption and continuous learning across stores.

3. Data & Analytics Enablement

• Establish systems to unify customer data across touchpoints, enabling actionable insights.
• Leverage analytics to predict consumer behavior, optimize merchandising, and personalize customer experiences.
• Provide leadership on KPIs and dashboards to track adoption, performance, and ROI.

4. Automation & Efficiency

• Identify opportunities to automate repetitive retail processes (billing, inventory, reporting, etc.).
• Ensure automation initiatives translate into efficiency gains and enhanced customer engagement.

5. Strategic Guidance & Stakeholder Management

• Work closely with Reliance retail leadership to align tech initiatives with business goals.
• Provide strategic recommendations on emerging technologies, tools, and best practices.
• Manage cross-functional stakeholders across technology, operations, training, and business units.

Qualifications & Experience

• 10+ years of experience in retail technology enablement, digital transformation, or retail operations management.
• Proven track record of leading large-scale retail technology rollouts across multiple locations.
• Strong expertise in retail systems (POS, ERP, CRM, e-commerce, analytics platforms, AI solutions, etc.).
• Experience in leading teams (10+ people) with a mix of technical and business skillsets.
• Excellent stakeholder management and communication skills.
• Ability to thrive in fast-paced environments and manage multiple projects simultaneously.

Key Skills

• Retail Tech Knowledge: POS, CRM, ERP, AI/ML in retail, omnichannel platforms.
• Leadership: Team management, stakeholder alignment, cross-functional collaboration.
• Enablement Mindset: Training, adoption strategies, sales enablement.
• Data & Analytics: Customer insights, KPI tracking, ROI analysis.
• Change Management: Driving digital adoption, process improvement, and operational efficiency.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment