Community Service Executive

Job Description

About Awfis

Awfis Space Solutions Ltd. (Awfis) is Indias largest flexible workspace solutions platform, and the first in its sector to be publicly listed on both the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE). Established to meet the evolving demands of modern businesses, Awfis offers a wide range of tailored workspace solutions that cater to start-ups, SMEs, large corporations, and multinational enterprises.

With a diverse portfolio that includes coworking spaces, customized office setups, design & build services, and innovative mobility solutions, Awfis is dedicated to delivering adaptable and high-quality work environments across India. With a presence in 17 cities and 175 centres, Awfis serves over 2500 clients across various industries, ensuring that businesses of all sizes have access to agile and scalable workspace solutions.

Our organisation has been recognized with numerous accolades, including being named a Great Place to Work for three consecutive years and Top 25 Best Workplaces for Women in India. Awfis remains steadfast in its commitment to fostering an inclusive workspace culture and is proud to be an equal opportunity employer.

Designation

Senior Community Manager/ Community Manager/ Assistant Community Manager / Sr. Community Service Executive/ Community Service Executive (Depending on Experience)

Job Responsibilities

The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 25,000 Sq. Ft. office space and handling Revenue over 40 Million INR/Annum. The ideal candidate must have good experience in hands-on implementation and effective in building/growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

Roles & Responsibilities

1. Profit Center head (including but not limited to):
   • ASR and margin analysis
   • Expense Control
   • Collections
   • Renewals
   • Vendor management
   • Retail Management
   • Cost optimization
2. Build and expand community.
   • Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships.
3. Client satisfaction and service delivery which lead to:
   • Maximum renewals at the budget seat price
   • Maintain above target CSAT score
   • Every member being a Brand Ambassador for AWFIS
4. Training and People development
   • Guided Practice & Coaching to sub-ordinates and Facility Team
   • Self-development & Readiness for next level: Shadow Community Manager
5. Vendor Management
   • Conformance to Purchase-to-Pay process
6. Facilities Management
   • Ensure Upkeep of the Centre
   • Diligent towards Preventive Maintenance Calendar
   • Adherence to Compliances & Protocols
   • Adapts to Environmental-Socio-Governance nuances diligently
7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR
8. Execution of all Company Driven ideas and initiatives
9. Team Player
   • Collaborate within Team & other stakeholders to drive execution

We are looking for Candidates with:

• Exemplary customer service skills and record
• An extrovert personality
• Aware and with keen interest in current affairs
• Ambition and drive to demonstrate continuous upgradation in skills and knowledge
• Enthusiasm and demonstrating noticeable participation
• Key skills in Relationship Management, Operations, Cost & Revenue Management
• With a hunger to grow with a 2-year focus on managing additional/increased responsibility
• Excellent written and verbal communication
• Belief in Extremely strong Process execution

Eligibility:

• Minimum experience of 3-5 years
• Should have managed an annual revenue of a minimum of 2.5 million INR
• Worked at a Revenue Centre in the last 2 years
• Proficient with MS Spreadsheet
• Excellent communication skills
• Graduate in any stream, MBA preferred
• Should be familiar with the local language
• Member of Community Service Club, Social and Focused Groups/ Club/s

You can also refer to the following weblink to get a better idea of our company background and management team.

• Website:
• LinkedIn: Awfis LinkedIn

Locations

Gurugram

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