Analyst, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations

2 days ago

Mumbai, Maharashtra, India DBS Bank Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

  • Client Servicing for Trade Finance Operations

Essential Requirements

Key Accountabilities

  • Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Responsibilities

  • Capable managing the Customers and handling queries for Trade Finance products
  • Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
  • Own the Customer Transaction end to end
  • Ensure that the self KPI's and KRI's are managed and maintained as per the group's expected standards
  • Advise the client on the trade transactions
  • Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

  • Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
  • 5 years of Work Experience in handling the Trade Finance products
  • Excellent Client / Customer management skills, business orientation
  • To manage processes and metrics on a day to day basis
  • To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

  • Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

  • Drive Performance Through Value Based Propositions
  • Ensure Customer Focus by Delighting Customers & Reduce Complaints
  • Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
  • Enhance Knowledge Base, Build Skill Sets & Develop Competencies
  • Invest in Team Building & Motivation through Ideation & Innovation
  • Execute at Speed While Maintaining Error Free Operations
  • Develop a Passion for Performance to Grow Talent Pool
  • Maintain the Highest Standards of Honesty and Integrity

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