Collection Executive

1 day ago

Chennai, Tamil Nadu, India Club Mahindra Full time

Key Responsibilities:

  1. Field Visits:

  2. Conduct regular field visits to assigned location (specific location in TN ) meet members and clients regarding overdue payments.

  3. Coordinate with Client directly to resolve payment /Service-Related issues and ensure timely recovery.

  4. Client Relationship Management :

  5. Build and maintain positive relationships with Clients to ensure smooth communication and trust.

  6. Address concerns, disputes, or queries regarding payments or financial transactions.

  7. Debt Recovery:

  8. Follow up with members for overdue payments and negotiate payment terms as needed.

  9. Create and implement collection strategies to meet recovery targets.

  10. Documentation:

  11. Maintain accurate records of all interactions with members, including payment agreements, disputes, and resolutions.

  12. Prepare reports on payment collection progress, field visits, and member feedback.

  13. Compliance:

  14. Ensure adherence to company policies and legal regulations during field visits and collection activities.

  15. Handle member data with confidentiality and professionalism.

  16. Travel Management:

  17. Plan and optimize travel schedules across Tamil Nadu to meet collection targets efficiently.

  18. Ensure proper reporting and travel expense management.

  19. Team Coordination:

  20. Collaborate with internal teams such as finance, Member Experience service, and Sales departments to escalate unresolved issues or disputes.

  21. Provide feedback and insights from field visits to improve collection strategies.

Key Skills and Requirements:

  • Field Work Expertise: Willingness to travel extensively across Tamil Nadu.
  • Communication Skills: Strong ability to engage with members, explain payment terms clearly, and handle disputes effectively.
  • Negotiation Skills: Ability to persuade members to clear outstanding dues amicably.
  • Problem-Solving Ability: Quick thinking and adaptability to resolve payment-related challenges in the field.
  • Time Management: Efficient planning of field visits and collection schedules.
  • Language Proficiency: Fluency in Tamil & English is essential
  • Educational Background: Any Bachelors degree
  • Technical Knowledge: Familiarity with collection software, CRM tools, and basic financial principles.

Work Environment:

  • Extensive travel within Tamil Nadu.
  • Field-based role with periodic office reporting.
  • Targets and deadlines-driven environment with a focus on member satisfaction and timely collection.

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