Application Support Engineer

2 weeks ago


Hyderabad, Telangana, India VARITE INC Full time ₹ 5,00,000 - ₹ 15,00,000 per year


• Customer Advocate providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for delivery of support services.


• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.


• Own and resolve all issues with a high standard of professionalism.


• Hands on experience triaging, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues


• Manage customers' expectations and experience in a way that results in high customer satisfaction.


• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.


• Suggest and implement improvements to internal processes and tools.


• Work on technical and non-technical projects


• Effectively communicate with customers and internal teams via case, phone and other electronic methods


• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.


• Maintain impeccable case hygiene and customer related files and records.


• Participate in the weekend support on-call rotation.

Skills:

Required Skills:


• Experience with relational databases (e.g. MySQL, Oracle).


• Experience using Linux/Unix OR Microsoft Server


• Basic knowledge of the components in a web applications stack.


• Experience in one (or more) scripting languages: (JavaScript, Python, Perl, Unix Shell, Windows Shell)


• Ability to troubleshoot difficult technical issues and it's complexities with ease


• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems


• Strong personal commitment to quality and customer ser



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