
International Voice Process Representative
6 hours ago
| International Voice Process – Freshers
Location:
HyderabadShift:
NightShift (2-Way Cab Provided)
Qualification:
Graduate(2020 to 2025 Pass outs)
Experience:
FresherMode of Interview:
Walk-in
Interview process: HR screening, Voice and accent test by trainer & manager round.
Candidates should have all educational documents and employment related
documents.
Roles & Responsibilities:
Customer Interaction
Handle inbound/outbound international calls
Communicate fluently in English with a professional tone
Resolve queries in real-time.
Problem Solving
Offer effective solutions and escalate complex issues
Maintain high call quality and customer satisfaction.
Data Entry & CRM
Accurately document call details and interactions
Update CRM systems with relevant info.
Product Knowledge
Stay up to date with client services and policies
Deliver accurate and helpful customer information.
Performance
Meet KPIs: Call Quality, AHT, FCR, etc.
Follow shift timings and break schedules.
Skills Required
Excellent English communication
Active listening & empathy
Basic computer & typing skills
Ability to multitask and stay calm under pressure.
Apply now(
)
Please Contact me
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