International Voice Process Representative

1 day ago

Hyderabad, Telangana, India INTIGNIZ Solutions Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Hiring

| International Voice Process – Freshers

Location:

Hyderabad

Shift:

Night

Shift (2-Way Cab Provided)

Qualification:

Graduate

(2020 to 2025 Pass outs)

Experience:

Fresher

Mode of Interview:

Walk

-in

Interview process: HR screening, Voice and accent test by trainer & manager round.

Candidates should have all educational documents and employment related

documents.

Roles & Responsibilities:

Customer Interaction

Handle inbound/outbound international calls

Communicate fluently in English with a professional tone

Resolve queries in real-time.

Problem Solving

Offer effective solutions and escalate complex issues

Maintain high call quality and customer satisfaction.

Data Entry & CRM

Accurately document call details and interactions

Update CRM systems with relevant info.

Product Knowledge

Stay up to date with client services and policies

Deliver accurate and helpful customer information.

Performance

Meet KPIs: Call Quality, AHT, FCR, etc.

Follow shift timings and break schedules.

Skills Required

Excellent English communication

Active listening & empathy

Basic computer & typing skills

Ability to multitask and stay calm under pressure.

Apply now(

)

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