Technical Support Executive
4 days ago
Job Summary:
We are hiring a Technical Support Executive to assist customers with technical queries, troubleshoot issues, and provide solutions via calls, chat, or email. Minimum 6 months to 2 years of experience required. Fluent English communication is mandatory.
Key Responsibilities:
- Respond to customer queries and provide timely technical assistance.
- Document issues, resolutions, and maintain accurate records.
- Escalate unresolved problems to the appropriate teams.
- Provide excellent customer service and maintain customer satisfaction.
Required Skills:
- Minimum 6 months to 2 years of experience in technical support or customer support.
- Fluent English (spoken and written).
- Basic understanding of IT systems, software, and troubleshooting.
- Strong problem-solving and communication skills.
- Patience, empathy, and a customer-oriented attitude.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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