Salesforce Administrator

4 days ago

Bengaluru, Karnataka, India Acqueon Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Salesforce Administrator – India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To support our continued growth, we are seeking a skilled and collaborative
Salesforce Administrator
to join our IT Applications Delivery team. This role will be primarily responsible for sustaining, optimizing, and scaling our Salesforce platform, supporting Sales, Marketing, and Customer Success functions. The ideal candidate will partner closely with Sales Operations and IT to drive adoption, improve data quality, deliver automation, and align Salesforce with business strategy. The position is based in Chennai or Bengaluru, India.

Key Responsibilities

  • Act as the
    Salesforce administrator
    , overseeing org configuration, security model, and platform optimization.
  • Design, build, and maintain automation using
    Salesforce Flows
    for complex business processes across Sales and Marketing.
  • Develop and maintain
    custom objects, fields, page layouts, record types, and Lightning apps
    to support evolving business needs.
  • Partner with Sales Ops and Marketing Ops to build impactful
    reports and dashboards
    that improve pipeline visibility and forecasting accuracy.
  • Manage
    data quality initiatives
    : deduplication, cleansing, validation, and stewardship using Data Loader or other
    data hygiene tools
    to ensure trusted reporting.
  • Support and enhance
    integrations
    with GTM tools (e.g., , Seismic, Outreach, etc.), ensuring reliable syncs and scalability.
  • Work with IT and vendors to manage upgrades and troubleshoot issues.
  • Stay current with Salesforce releases, emerging features, and architectural best practices to ensure the platform supports global growth.

Key Requirements:

  • Bachelor's Degree
    in Computer Science, Information Science, or related technical field (or equivalent experience).
  • 4+ years of Salesforce administration experience
    in mid-to-large scale orgs (multi-team/global environment preferred).
  • Salesforce
    Administrator certification required
    ; Advanced Admin, Platform App Builder, or Sales Cloud Consultant certifications strongly preferred.
  • Deep hands-on experience with
    Salesforce Flows
    and Lightning App Builder; proven track record of replacing legacy Workflow/Process Builder automations.
  • Strong understanding of data modeling, sharing architecture, role hierarchies, and Salesforce security best practices.
  • Strong analytical, problem-solving, and troubleshooting skills with a focus on usability and operational efficiency.
  • Excellent communication skills, able to partner with both technical and business stakeholders.

Why You'll Love This Role:

  • You'll be the
    Salesforce expert
    driving one of our most critical platforms, directly influencing how GTM teams operate and succeed.
  • You'll collaborate with smart, supportive teammates across Sales, Marketing, and IT.
  • You'll shape how Salesforce is leveraged with cutting-edge GTM technologies to fuel growth, efficiency, and customer success.

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