Salesforce Administrator

5 days ago

Bengaluru, Karnataka, India Dentsu Full time

As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials.

Job Description:

You will be administrating the Salesforce implementation to support a global user base

  • Offer L2 support for the Salesforce platform
  • Support user queries and Training about new functionalities launched every month by development team.
  • Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
  • Manage the data migrations and data loading request for Salesforce.
  • Support of the Salesforce integration with other applications and downstream systems
  • Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
  • Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
  • Stay up to date with new Salesforce releases and evaluate new features for implementation.
  • Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
  • Establishing best practices, maintaining documentation, and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working

Requirements

  • 3+ years of experience as a Salesforce Administrator
  • Experience working within a large, global organisation is preferred.
  • Driven to succeed with the ability to creatively problem solve.
  • Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills.
  • Strong analytical, planning, and organisational skills.
  • Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously.
  • Positive, empathetic, and professional manner.
  • Certified Salesforce Administrator.
  • Experience with Lightning and Salesforce App development.
  • Experience with creation and management of Flows.
  • Sales Cloud certification is essential.
  • Desirable to have ITIL Foundation certificate or experience.

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent

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