Quality Analyst

2 weeks ago

Hyderabad, Telangana, India Atria Convergence Technologies (ACT) Full time ₹ 50,000 - ₹ 80,000 per year

Roles and Responsibilities

  • Conduct call quality analysis to ensure adherence to company standards.
  • Monitor calls for quality check and provide feedback to agents on improvement areas.
  • Utilize quality tools such as call monitoring software to track performance metrics.
  • Collaborate with team members to resolve issues related to call quality and customer satisfaction.
  • Provide timely reports on call quality trends and recommendations for process improvements.

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