Technical Support Engineer
3 days ago
Experience: 1–3 Years
Education: Bachelor's degree (any discipline)
Location: On-site
Job Summary:
We are looking for an Office IT Support Engineer to provide on-site Level 1 and Level 2 IT support. The role involves troubleshooting hardware, software, network, and user-related issues to ensure smooth day-to-day IT operations.
Key Responsibilities:
• Provide on-site L1/L2 support for Windows and macOS laptops and desktop systems
• Troubleshoot email, internet, and application-related issues
• Handle basic network support including LAN, cabling, switches, routers, and Wi-Fi
• Assist with server-related tasks and basic troubleshooting
• Install, configure, and maintain IT hardware and software
• Coordinate with vendors and escalate issues when required
• Maintain IT assets and documentation
Skills Required:
• Hands-on experience with Windows and macOS systems
• Basic knowledge of networking (TCP/IP, switches, routers, cabling)
• Understanding of email systems and common office IT tools
• Good troubleshooting and communication skills
Ability to work independently in an on-site support environment
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