Laptop Hardware Technician

About the Role

• Work with business laptops (Dell/HP/Lenovo) and occasional desktops/convertibles.
• Diagnose complex faults and perform board-level and module repairs.
• Fit OEM FRUs, validate performance, and document all steps.
• Enjoy micro soldering, schematic reading, firmware/BIOS work, and detailed documentation.

Role Summary

• Own advanced diagnostics and repairs for business laptops.
• Perform chip-level and motherboard repairs, source and fit OEM parts.
• Run validation and benchmarking; provide clean handoffs to asset fleet.
• Comfort with micro-soldering, hot-air, schematics, firmware/BIOS, and strong documentation.

Key Responsibilities

• Triage & intake: Visual inspection, POST, firmware/UEFI checks, baseline OS/hardware health.
• Advanced diagnostics: Multimeter, thermal camera/logging, power analyzer, vendor diagnostic suites.
• Chip-level motherboard repair: Component-level diagnostics and repairs (BGA reflow, SMD replacements, micro-soldering, connector/flex repair).
• FRU replacements: System-board swaps, battery, SSD, RAM, keyboard, hinge, fan replacements; ensure thermal module matching.
• Software/firmware tasks: Reflash/update BIOS/firmware, program service tag/embedded keys, clean OS image + drivers, Windows activation/licensing.
• Testing & validation: Run benchmarks (Geekbench, Cinebench, PCMark, Speedometer), thermal throttling loops, SSD throughput, Wi-Fi battery tests.
• Documentation & traceability: Maintain detailed repair logs including symptoms, tests, part numbers, labor steps, test results, root cause analysis, and photos.
• Inventory & procurement liaison: Raise accurate BOMs, validate FRU part numbers, flag long lead parts, coordinate with procurement/vendor channels.
• Quality & process improvement: Propose and implement test scripts, QA checklists, process changes to increase first-time-fix and reduce TAT.
• Client & internal support: Provide technical support to ops/procurement/QA; explain repair decisions to stakeholders.
• Mentoring & training: Train/mentor L1 technicians; participate in internal training sessions.
• Safety & compliance: Enforce ESD mats, battery handling protocols, safe soldering practices, proper disposal/recycling.

Qualifications & Skills

• Experience: 1- 6 years in laptop/desktop repair; 1- 3 years chip-level repair preferred.
• Chip-level/motherboard repair: Diagnose and perform component-level repairs; comfortable with BGA reflow, SMD replacement, hot-air/rework stations.
• Diagnostic ability: Troubleshooting hardware faults; reading schematics and OEM manuals.
• Hardware breadth: Battery testing, power rails, NVMe/SSD diagnosis, RAM behavior, thermal module, Wi-Fi/antenna diagnostics.
• Software & firmware: BIOS/UEFI flashing, imaging tools, license/activation flows.
• Tools proficiency: Multimeter, microscope/loupe, hot-air station, soldering iron, bench power supply, USB-C PD analyzer, thermal camera.
• Soft skills: Clear communicator, organized, concise repair logs, coordinate with procurement/operations, customer-facing skills.
• Certifications/education: Diploma/BE in EEE or related; CompTIA A+ or vendor training (Dell/Lenovo/HP); micro-soldering coursework.
• Physical & cognitive: Manual dexterity, attention to detail, repetitive precise work, standing/sitting at bench for long periods.

Nice-to-have / Differentiators

• Experience scaling refurb programs or remanufacturing environments.
• Familiarity with OEM FRU catalogs, part number mapping, supplier networks in India.
• Battery endurance testing protocols and Notebookcheck-style battery workflows.
• Warranty/RMA processing and supplier escalations.
• Root-cause analysis and post-repair RCA notes.
• Understanding hardware impact on on-device AI/NPU features.

KPIs / Success Metrics

• First-time-fix rate for Level 2 scope (%)
• Mean time to repair (MTTR) and average TAT per ticket
• Post-repair QA pass rate (%)
• Parts cost vs BOM estimate variance (%)
• Repeat failure/warranty return rate (%)
• Documentation completeness & ticket closure quality

Tools, Equipment & Software

• Hardware: Hot-air rework station, soldering iron, microscope/loupe, multimeter, bench power supply, thermal camera, ESD mats, battery testers, USB-C PD analyzer.
• Software: Vendor diagnostic suites (Dell/HP/Lenovo), imaging tools (Windows PE, MDT), benchmarking tools (Geekbench, Cinebench, PCMark, Speedometer), SSD health utilities, ticketing/asset management tools.

Work Conditions & Expectations

• On-site full time in HSR Layout, Bangalore; standard office hours, occasional extended shifts.
• Physically: Fine motor tasks, microscope work, lifting/restocking parts boxes.
• Handle consumer hardware with caution (Li-ion batteries, solder fumes); strict adherence to safety protocols.

Compensation & Perks

• Competitive salary + benefits.
• Hands-on ownership of SwishClub refurb program; career path to Senior Service Engineer/Team Lead.
• Training budget for vendor certifications and board-level repair courses.
• Access to structured tooling, parts pipeline, and a supportive team.

How to Apply

• Email CV and short note about a past repair (diagnosis, steps, outcome, parts used, photos if available) to
• Subject: L2 Laptop Service Engineer - HSR