store manager

2 days ago

Cochin, Kerala, India Avenue Hotels And Resorts Full time

**** PERSONS FROM LOCAL AREA (FORT KOCHI ) PREFERRED

Job Summary

The Store Manager will be responsible for the overall operation, sales performance, visual merchandising, inventory control, and customer experience of a boutique specializing in foreign/imported clothing, accessories, and lifestyle products. The role requires strong retail leadership, an eye for fashion, and excellent customer service skills, especially in dealing with international customers.

Key ResponsibilitiesStore Operations

  • Manage day-to-day boutique operations and ensure smooth functioning.
  • Open and close the store as per schedule.
  • Ensure cleanliness, ambience, and attractive store presentation.
  • Ensure compliance with company policies and procedures.

Sales & Customer Experience

  • Drive sales and achieve monthly and seasonal targets.
  • Provide personalized styling advice and premium service to customers.
  • Handle foreign tourists and high-end customers professionally.
  • Resolve customer complaints and ensure customer satisfaction.
  • Build repeat customer relationships.

Staff Management

  • Recruit, train, schedule, and supervise sales staff.
  • Motivate staff to meet sales goals and maintain service standards.
  • Conduct regular performance reviews.
  • Ensure proper grooming and behaviour of staff.

Inventory & Stock Control

  • Manage stock levels, replenishment, and storage.
  • Monitor fast-moving and slow-moving items.
  • Prevent pilferage, damage, and stock discrepancies.
  • Coordinate with suppliers for new collections and reorders.

Visual Merchandising

  • Plan and execute attractive product displays and window merchandising.
  • Ensure displays align with seasonal trends and tourist preferences.
  • Maintain brand aesthetics and premium look of the boutique.

Cash & Reporting

  • Handle billing, cash, UPI, card payments, and daily cash reconciliation.
  • Prepare daily sales reports and inventory updates.
  • Monitor expenses and control operational costs.

Marketing & Promotions

  • Support promotions, discounts, and festive sales.
  • Coordinate with digital/social media teams for in-store campaigns.
  • Collect customer feedback and market insights.

Qualifications & Skills

  • Graduate or Diploma in Retail Management / Fashion / Business (preferred).
  • 3–5 years of experience in boutique or fashion retail management.
  • Strong communication skills (English mandatory; foreign language knowledge is an advantage).
  • Good fashion sense and understanding of international trends.
  • Leadership and team management skills.
  • Customer-focused attitude with sales acumen.

Preferred Candidate Profile

  • Experience working in tourist locations or premium retail outlets.
  • Comfortable dealing with foreign customers.
  • Eye for detail and strong aesthetic sense.
  • Honest, responsible, and target-driven.

Working Hours

  • As per retail schedule, including weekends and holidays.

Salary & Benefits

  • Salary: As per experience and industry standards
  • Other Benefits: As per company policy

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Work Location: In person

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