4.70 LPA CTC | International Voice Chat

3 days ago

Howrah Khidirpur Park Circus, India Human Before Resource Full time

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE & Non Voice Process

Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot.

Call & WhatsApp No: 10AM to 7PM

Incase if you are not getting any response than please WhatsApp your cv for further process

Interview Venue:

HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata

Eligibility:

Under Graduates and pst-graduateso can apply. ( Pursuing candidates are not eligible)Excellent English communication is mandatory.

Desired Candidate Profile

  • Candidates must have excellent communication in English.
  • Candidates should be comfortable with night shifts
  • Candidates should be comfortable with work from office.
  • Candidates should have all marksheets and certificates.
  • Candidates should have all government ID proofs ( Aadhar Card and PAN Card)
  • Candidates have to come to office for walk-in interview.
  • Candidates should be located within 25-30 kms of boundary from office location.
  • Candidates should be immediate joiners.

Perks and Benefits.

  • Permanent and full time opportunity
  • One way cab facility
  • Incentives and allowances

  • 5 Working Days

  • Role & responsibilities:

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

  • Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions

  • Follow standard processes and procedures to resolve all client queries

  • Resolve client queries as per the SLAs defined in the contract

  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

  • Document and analyze call logs to spot most occurring trends to prevent future problems

  • Maintain and update self-help documents for customers to speed up resolution time

  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

  • Ensure all product information and disclosures are given to clients before and after the call/email requests

  • Avoids legal challenges by complying with service agreements .

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