Team Lead

7 days ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role:

Were looking for a Team Lead to supervise a group of Customer Service Representatives (CSRs). Your main job will be to guide the team, support their development, and make sure customers get excellent service every time. You'll also help improve performance, coach team members, and work with other departments to solve problems.

What You'll Do:

  • Supervise and support a team of CSRs
  • Train and develop your team to help them grow
  • Monitor team performance and ensure targets are met
  • Analyze reports to find and fix performance issues
  • Coach and motivate your team daily
  • Create incentive programs to boost performance
  • Help manage team schedules
  • Work with other departments (HR, IT, etc.) to solve problems
  • Learn the company's products, services, and promotions inside and out
  • Be a positive example and role model for your team

What You Need:

  • High school diploma (required)
  • Post-secondary education in Business is a plus
  • 1–2 years of experience in customer service or call center
  • At least 1 year in a supervisor or team lead role
  • Experience handling escalated customer issues
  • Typing speed of 30 words per minute
  • Basic skills in Google Suite (Sheets, Docs, Slides) is an asset
  • Good time management and organizational skills
  • Able to work in a fast-paced team environment
  • Willing to work various shifts (days, evenings, holidays)

If interested, please share your CV

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