Manager - Capacity planning and management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager - Capacity planning and managementCapacity Planning & Management Business Partner

Overview

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Within the Services organization, the Advisors Client Services (A&CS) group is responsible for delivering our products and solutions to clients. The Client Services Insights & Enablement team constantly seeks to improve overall efficiency, ensuring we serve our clients with speed, quality, and innovation.

We are seeking a dynamic and experienced professional to join us as a Capacity Planning & Management Business Partner. In this pivotal role, you will partner with our Product, Sales, and Client Services teams—both regional and global—to drive demand forecasting and capacity decisions. Through analytics and strategic insight, you will enable our organization to achieve its objectives, driving efficiency, scalability, and cost-effectiveness across Client Services.

Role

As a Capacity Planning & Management Business Partner you will be reporting to our Lead Business Partners, you will take ownership of a high-impact portfolio—partnering with regional and product stakeholders to shape demand forecasts, optimize capacity, and guide strategic decisions. This role offers high exposure across Product, Sales, and Client Services teams, regionally and globally. You'll combine analytics, business acumen, and operational strategy to help Mastercard Services scale with confidence.

Key Responsibilities: analyze capacity needs and possible gaps or challenges based on drivers, forecasts, and evolving business priorities
- Translate data into actionable insights that inform staffing and investment decisions
- Collaborate across functions to identify constraints and drive continuous improvement
- Monitor performance through robust KPIs and lead process enhancements
- Influence strategic choices with evidence-based recommendations for scale and efficiency

As such this role has high visibility across senior leadership and key global stakeholders, partnering with key stakeholders for Mastercard Services' growth.

All About You / Experience

Proven track record in capacity planning, strategic operations, or data-driven decision-making within a complex, fast-paced environment

Strong analytical skills, with the ability to craft a compelling narrative from data

Business acumen and consulting mindset—comfortable navigating ambiguity and synthesizing cross-functional inputs

Excellent leadership and interpersonal skills, able to influence stakeholders at all levels

Key team player, able to partner effectively within a cross-functional team

Technical proficiency: mastery of Excel; experience with Alteryx and Tableau is a strong plus

Experience in professional services or resource management highly valued

If you're eager to combine analytics, strategy, and operational excellence—and want a visible, high-growth opportunity—this role is for you.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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