Telesales Executive

7 days ago

Malvani Block No Mumbai, India Call 2 Connect Private Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per year
  1. Detailed Job Responsibilities for Telesales Executive Outbound Calling & Lead Generation
  • Call potential customers from the given database or leads.
  • Introduce and explain the company's products/services clearly and confidently.
  • Understand customer needs and generate interest or appointments.
  1. Customer Engagement & Explanation
  • Convince customers by highlighting product benefits, features, and offers.
  • Answer customer questions, handle objections politely, and provide accurate information.
  • Maintain a positive and professional tone during conversations.
  1. Sales Conversion & Follow-ups
  • Convert leads into sales or confirmed appointments.
  • Regularly follow up with interested customers via calls/messages until closure.
  • Maintain strong customer relationships to encourage repeat business.
  1. Record Keeping & Reporting
  • Update details of every call, inquiry, lead status, or sale in the CRM or Excel.
  • Maintain daily reports of calls made, leads generated, and sales achieved.
  • Provide feedback to the team leader on customer responses and challenges.
  1. Target Achievement
  • Work towards daily, weekly, and monthly sales or call targets.
  • Participate in team meetings, share ideas for improvements, and achieve process goals.
  1. Customer Support & Satisfaction
  • Handle basic customer complaints or transfer complex issues to the right department.
  • Ensure customers receive a smooth and professional experience.
  • Build trust and maintain long-term relationships with customers.
  1. Team Coordination & Continuous Learning
  • Work closely with team leaders and colleagues to improve performance.
  • Attend training sessions and learn scripts, product updates, and selling techniques.
  • Follow company policies, call etiquette, and quality standards.

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