Technical Business Analyst

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise

General Summary:
The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes, as well as system flow diagrams. This individual will work in partnership with cross-functional teams to assist in any projects assigned to ensure the project is well defined and coordinated. 

Essential Duties & Responsibilities:
· Provides support to cross functional team(s), with a high attention to detail 
· Researches, analyzes, and documents findings 
· Document and distribute new or revised processes and procedures that result from project efforts 
· Analyze business problems and recommend solutions 
· Write user stories with detailed acceptance criteria 
· Create and implement a solution design that will meet the needs of the business 
· Create and implement project plans when applicable 
· Test the design, manage QA and UAT, verify solutions 
· Write up and keep detailed records of initiatives 
· Perform System demo, participate in user acceptance testing, and conduct user training 
· Facilitate user acceptance and sign off 
· Performs a variety of tasks 
· A certain degree of creativity and latitude is required 
· Review, analyze, and evaluate market data and trends 
· Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps 

Knowledge, Skills, and/or Abilities Required:
· Ability to work independently on projects and processes with general supervision 
· Ability to situationally adapt and understand new technology/processes
· Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences 
· Must be detail oriented, strong analytical, people and documentation skills 
· Well-versed in both Agile and waterfall methodologies, as well as SCRUM 
· Must understand how to communicate difficult/sensitive information tactfully 
· Ability to work on multiple priorities and/or projects simultaneously 
· Problem-solving abilities and the ability to meet reasonable deadlines 
· Strong team player with the ability to build positive and collaborative relationships within the organization 
· Familiar with relational database concepts and client-server concepts 
· Financial Analysis and Familiarity with Financial Terms 
· Willingness to call or speak with customers directly 
· Familiarity with SharePoint, Smartsheet, and Jira 

Educational/Vocational/Previous Experience Recommendations:
· Bachelor's degree in a related field or equivalent business experience 
· 2+ years of related experience 
· 2+ years of experience working with the Salesforce Platform 
· Experience with Agile/Scrum methodologies 
· Salesforce Business Analyst Certification 
· Preferred: Experience in Finance or Marketing 

Working Conditions:
· Onsite/Hybrid/Remote depending on location 
· 0-25% travel may be required 

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or