Process Consultant

18 hours ago

Hyderabad, Telangana, India The HIRD Full time ₹ 2,50,000 - ₹ 5,00,000 per year

HI Candidate

Position Summary

We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards—exclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously. You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies.

Job Description:

Designation:
Process Consultant

  • Qualification : Graduate
  • Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
  • Excellent communication skills.
  • Should be ok with night shift, Sat & Sunday weekly off
  • Typing speed of at least 50 WPM with 90% accuracy
  • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
  • Multitasking: Ability to Toggle Between Screens/Tools
  • 5 days working and 2 days off.
  • Salary : Up to
    5 LPA
  • Work Location : Hyderabad
  • 2-way cab facility will be provided.

Roles & Responsibilities:

  • Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
  • Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer.
  • Enhance our customers' experience by identifying opportunities to offer products based on Cardmembers' needs.
  • Meet and exceed quality goals, compliance regulations and productivity targets.
  • Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
  • Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

  • Process Consultant

    1 week ago

    Hyderabad, Telangana, India Hird Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Process ConsultantQualification : GraduateMinimum 2 years of international customer service Quick Navigation Ability, Web Savvy, Basic Troubleshooting KnowledgeMultitasking: Ability to Toggle Between ToolsTyping speed 50 WPM with 90% accuracy Required Candidate profileCab Facility : Two way Shift : Night Shift Working Day : 5Excellent communication...

  • Robotic Process Automation Consultant

    1 week ago

    Hyderabad, Telangana, India Sreeman Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionSreeman Solutions is a leading service-based company specializing in Microsoft Power Platform development and consulting. Our expert team delivers innovative solutions to transform businesses, bringing ideas to life and enhancing operational efficiency. We partner with clients to unlock the full potential of Microsoft Power Platform,...

  • Senior Consultant – Process Optimization

    1 week ago

    Hyderabad, Telangana, India AVEVA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Robotic Process Automation Consultant

    5 days ago

    Hyderabad, Telangana, India Zentact Systems Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Position :RPA- Blueprism Consultant3 to 6 years of experience in RPA Development, preferably using Blue Prism toolHave sound understanding of Development, UAT and Deployment phases covering the entire Application Development Life CycleAssessing functional and technical feasibility of new processes that need to be automatedAnalyzing, understanding, and...

  • Senior/Principal Consultant – Process Optimization

    1 week ago

    Hyderabad, Telangana, India AVEVA Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Consultant

    2 weeks ago

    Hyderabad, Telangana, India Infosys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    IT Consulting• Primary skills:Domain->Sales->Sales Execution • Good knowledge on software configuration management systems • Strong business acumen, strategy and cross-industry thought leadership • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Two or three...

  • SAP Process IT Consultant

    1 week ago

    Hyderabad, Telangana, India The Goodyear Tire & Rubber Company Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role Overview: As a member of the team, you will be responsible for analyzing business and technical needs, translating processes into practice using current Information Technology toolsets, and implementing new solutions through configuration and functional specifications. Your role will involve conducting full integration testing of new processes,...

  • Consultant

    1 week ago

    Hyderabad, Telangana, India Infosys Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    AWS, Databricks, Python, PysparkAWS, Databricks, Python, Pyspark • Good knowledge on software configuration management systems • Strong business acumen, strategy and cross-industry thought leadership • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Two or...

  • Voice Process

    1 week ago

    Hyderabad, Telangana, India SQUIRCLE IT CONSULTING SERVICES Full time ₹ 16,000 - ₹ 1,92,000 per year

    Company Description Squircle IT Consulting Services is a leading IT solutions and servicesBangalore company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best...

  • Senior Consultant/Consultant

    1 week ago

    Hyderabad, Telangana, India The Hackett Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    DescriptionJob DescriptionA Senior Consultant is responsible for the analysis, consultancy and configuration of the SAP quality management area to meet the business needs of company. A Senior Consultant supports the design and configuration of SCM (supply chain management). A Senior Consultant is responsible for providing production support within the SCM...