Field Collection Executive

1 week ago

Kannur, Kerala, India Satirth Bussiness Solutions Full time ₹ 36,00,000 - ₹ 72,00,000 per year

Key Responsibilities

1. Field Collection and Recovery

  • Travel extensively within the assigned territory daily using a personal two-wheeler to visit customers with overdue accounts.
  • Negotiate and secure payment from delinquent customers, ensuring the highest ethical standards and company guidelines are followed.
  • Educate customers on their account status, contractual obligations, and available payment options.
  • Achieve monthly collection targets and minimize the number of accounts advancing to severe delinquency.

2. Documentation and Reporting

  • Maintain accurate and detailed records of all collection activities, communications, and payments received in the company's CRM or collection software.
  • Prepare and submit daily collection reports to the Collection Manager, detailing fieldwork, collections achieved, and pending follow-ups.
  • Verify customer information and update records as necessary.

3. Compliance and Relationship Management

  • Ensure all collection activities strictly adhere to local laws and the company's code of conduct.
  • Handle customer disputes or complaints professionally, escalating complex issues to the appropriate manager.
  • Build and maintain a positive relationship with customers to encourage future cooperation and resolve outstanding debts amicably.

Qualification:

  • Required: High School Diploma or Any degree.
  • Preferred: Bachelor's degree in Commerce, Finance, or a related field.
  • Experience:1 -2year/freshers can also apply
  • SALARY : Best in industry

Job Type: Full-time

Work Location: In person

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