It Support Engineer
1 week ago
About the Role
We are looking for a knowledgeable and customer-focused IT Support Engineer to provide technical assistance, troubleshooting, and support for our users, systems, and IT infrastructure. The ideal candidate should have strong problem-solving skills, excellent communication, and hands-on experience with Windows/Mac environments, networking, and enterprise IT tools.
Key Responsibilities
- Provide L1/L2 support for end users via call, email, ticketing system, or in person
- Install, configure, and troubleshoot Windows, macOS, and Linux systems
- Maintain and support Office 365, VPN, printers, end-user laptops/desktops
- Manage user accounts and access in Active Directory, Azure AD, and M365
- Troubleshoot network issues (LAN/WAN/Wi-Fi, DNS, DHCP)
- Support corporate applications and productivity tools
- Monitor system performance, incidents, and security alerts
- Manage IT assets, inventory, and documentation
- Coordinate with vendors for hardware/software issues
- Assist in IT onboarding/offboarding
- Ensure compliance with IT security policies and best practices
- Participate in small projects, system upgrades, and automation tasks
Required Skills & Experience
- Strong knowledge of Windows 10/11, macOS, and basic Linux commands
- Hands-on experience with Active Directory, M365/Azure AD
- Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs)
- Experience with endpoint security, antivirus, and patching tools
- Familiarity with VPN (GlobalProtect, AnyConnect, etc.)
- Knowledge of printers, VoIP, conference room equipment
- Experience with ticketing tools (Jira, ServiceNow, Freshservice, etc.)
- Ability to diagnose and resolve technical problems under pressure
- Strong documentation and communication skills
Soft Skills
- Excellent interpersonal and customer service skills
- Strong analytical and troubleshooting mindset
- Ability to prioritize and manage multiple tasks
- Team player with a proactive attitude
Education
- Bachelors degree in Computer Science, Information Technology, or related field
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