It Support Engineer

1 week ago


Tumkūr, Karnataka, India V5 TechSol Full time

About the Role

We are looking for a knowledgeable and customer-focused IT Support Engineer to provide technical assistance, troubleshooting, and support for our users, systems, and IT infrastructure. The ideal candidate should have strong problem-solving skills, excellent communication, and hands-on experience with Windows/Mac environments, networking, and enterprise IT tools.

Key Responsibilities

  • Provide L1/L2 support for end users via call, email, ticketing system, or in person
  • Install, configure, and troubleshoot Windows, macOS, and Linux systems
  • Maintain and support Office 365, VPN, printers, end-user laptops/desktops
  • Manage user accounts and access in Active Directory, Azure AD, and M365
  • Troubleshoot network issues (LAN/WAN/Wi-Fi, DNS, DHCP)
  • Support corporate applications and productivity tools
  • Monitor system performance, incidents, and security alerts
  • Manage IT assets, inventory, and documentation
  • Coordinate with vendors for hardware/software issues
  • Assist in IT onboarding/offboarding
  • Ensure compliance with IT security policies and best practices
  • Participate in small projects, system upgrades, and automation tasks

Required Skills & Experience

  • Strong knowledge of Windows 10/11, macOS, and basic Linux commands
  • Hands-on experience with Active Directory, M365/Azure AD
  • Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs)
  • Experience with endpoint security, antivirus, and patching tools
  • Familiarity with VPN (GlobalProtect, AnyConnect, etc.)
  • Knowledge of printers, VoIP, conference room equipment
  • Experience with ticketing tools (Jira, ServiceNow, Freshservice, etc.)
  • Ability to diagnose and resolve technical problems under pressure
  • Strong documentation and communication skills

Soft Skills

  • Excellent interpersonal and customer service skills
  • Strong analytical and troubleshooting mindset
  • Ability to prioritize and manage multiple tasks
  • Team player with a proactive attitude

Education

  • Bachelors degree in Computer Science, Information Technology, or related field


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