Lead Monitoring

About the Role

We are looking for an experienced Monitoring and Observability System Architect to join our team, and onboard in the NewCo program, an exciting project to enhance Orange Business operational efficiency and customer experience, by delivering a greenfield OSS/BSS and service assurance IT stack.

The position is hosted within the Digital Technology entity of Orange Business, where we are dedicated to driving innovation and excellence in technology solutions. As part of our team of System Architects, you will lead System Architecture of our service assurance Agile Release Train.

• Design the architecture of network monitoring & observability solutions in the overall Service Assurance systems landscape.
• Define standards and best practices for monitoring and observability.
• Build the architecture to automate the collection, analysis, and visualization of metrics and logs in conjunction with other systems and processes to support the Monitoring &.
• Collaborate with business teams to gather business requirements in terms of (auto-)discovery, collect, alerting, correlation, AIOps, dashboard and reporting solutions.
• Collaborate with development teams and SI partners to lead the design and implementation of (auto-)discovery, collect, alerting, correlation, AIOps, dashboard and reporting solutions.
• Integrate and optimize the use of Blueplanet UAA and Splunk for cross-domain data correlation, alerting, predictive features, and dashboarding.
• Contribute to incident management strategies and proactive resolution.
• Ensure compliance of solutions with security and regulatory standards.
• Be a SPOC for all architecture-related aspects, including but not limited to security, hosting strategy, integration, etc.
• Must have knowledge of data networks and how they work, including but not limited to MPLS, Internet, SDWAN, etc. technologies.
• Must have worked with SAFe/Agile teams and should have thorough experience of the methodologies & terminology used thereby.
• Analyze ART (Agile Release Train) performance and identify areas for improvement to enhance service delivery.
• Provide technical leadership and mentorship to team members.
• Share & advocate within Digital Technology, Orange Business and the wider Orange Group.

The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a collaborative mindset. You should be adaptable to changing environments, demonstrate leadership qualities, and have a proactive approach to continuous improvement.

You will have the opportunity to collaborate with international teams across various locations, including India, the UK, France, Morocco, and Egypt. This diverse environment fosters a rich exchange of ideas and perspectives, enhancing your professional experience.

This is a senior position requiring a minimum of 15 years of experience, including at least 5 years of demonstrated success as a technical leader in Monitoring and Observability. A degree in IT Engineering is essential, and relevant certifications will be appreciated.

• Bachelors or masters degree in computer science, Telecommunications, or related field.
• Significant experience (at least 5 years) in monitoring, observability, and SRE architecture.
• Proficiency with Splunk and BluePlanet UAA (or other industry standard monitoring and observability tools).
• Strong knowledge of cloud environments (Azure (preferred), GCP, AWS), microservices architectures, and containerization technologies (Kubernetes).
• Deep understanding of data collection and monitoring protocols.
• Knowledge of DevOps and CI/CD practices.
• Strong analytical, synthesis, and communication skills.
• Innovative mindset and team-oriented approach.
• Proficient practice of SAFe (Scaled Agile Framework).
• Data collection and monitoring protocols (SNMP, NetFlow/sFlow, Syslog, REST API, Messaging bus (e.g. Kafka), OpenTelemetry, etc.).
• Incident management tools such as ServiceNow is a plus.
• Network services architecture (SDWAN, Cloud Connectivity, MPLS, etc.).

• Global Opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.