
Implementation lead
3 weeks ago
Key Responsibilities :
Solution Design & Implementation :
- Design service desk architectures for infrastructure and applications.
- Develop logging frameworks for effective data collection and analysis.
- Ensure successful deployment and integration of solutions across client environments (on-premise and cloud).
Technology Evaluation & Integration :
- Assess, recommend, and implement monitoring, logging, and event management tools.
- Integrate new tools with existing systems and networks for unified monitoring.
Collaboration & Leadership :
- Work closely with DevOps, Product, Support, and Security teams to deliver cohesive monitoring strategies.
- Lead project delivery, ensuring governance and compliance.
- Mentor junior engineers and guide cross-functional teams.
Documentation & Best Practices :
- Create and maintain delivery documentation, architectural diagrams, and standard operating procedures.
- Establish best practices for monitoring and service desk implementation.
Client Engagement & Training :
- Conduct SRS workshops and technical training for partners and customers.
- Act as a trusted technical advisor, aligning solutions with business goals.
Required Skills & Qualifications :
- Proven experience with monitoring & service desk tools such as ManageEngine, Broadcom, Microfocus, Dynatrace, Grafana, ELK Stack, TrueSight, ServiceNow, Kibana, Zoho Service Desk.
- Proficiency in data visualization and dashboarding tools (JasperBI, PowerBI, Tableau).
- Strong understanding of network architecture concepts (e.g., secure zones, DMZ).
- Familiarity with ITIL processes (ITIL certification preferred).
- Experience with both on-premise and cloud deployments.
- Excellent communication, collaboration, problem-solving, and leadership skills
(ref:hirist.tech)-
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