Implementation lead

2 weeks ago

Delhi Division, India AGILE TECHNOLOGY SOLUTIONS Full time

Key Responsibilities :Solution Design & Implementation :- Design service desk architectures for infrastructure and applications.- Develop logging frameworks for effective data collection and analysis.- Ensure successful deployment and integration of solutions across client environments (on-premise and cloud).Technology Evaluation & Integration :- Assess, recommend, and implement monitoring, logging, and event management tools.- Integrate new tools with existing systems and networks for unified monitoring.Collaboration & Leadership :- Work closely with DevOps, Product, Support, and Security teams to deliver cohesive monitoring strategies.- Lead project delivery, ensuring governance and compliance.- Mentor junior engineers and guide cross-functional teams.Documentation & Best Practices :- Create and maintain delivery documentation, architectural diagrams, and standard operating procedures.- Establish best practices for monitoring and service desk implementation.Client Engagement & Training :- Conduct SRS workshops and technical training for partners and customers.- Act as a trusted technical advisor, aligning solutions with business goals.Required Skills & Qualifications :- Proven experience with monitoring & service desk tools such as ManageEngine, Broadcom, Microfocus, Dynatrace, Grafana, ELK Stack, TrueSight, ServiceNow, Kibana, Zoho Service Desk.- Proficiency in data visualization and dashboarding tools (JasperBI, PowerBI, Tableau).- Strong understanding of network architecture concepts (e.g., secure zones, DMZ).- Familiarity with ITIL processes (ITIL certification preferred).- Experience with both on-premise and cloud deployments.- Excellent communication, collaboration, problem-solving, and leadership skills (ref:hirist.tech)

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