Senior Team Lead-Quality Assurance
2 weeks ago
Experience Required
- 7+ years' experience in Quality assurance of claim adjudication process.
- Strong expertise in healthcare claim adjudication
- Accountable for functional, operational, and/or program management.
- Achieves goals through the work of others.
- Manages performance appraisals and pay reviews.
- Identify and manages trainings for the team
- Manages hiring and termination actions.
- Maintain good Client Relationship
- Ability to prioritize and perform under pressure in fast-paced environments
- Six Sigma (Good to have)
Role & responsibilities
- Evaluates the performance of the team.
- Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team.
- Identifies future learning education opportunities.
- Assists in transitions.
- Prepares baseline performance parameters at onshore locations.
- Creates a road map for quality improvement.
- Supports hiring needs.
- Performs other duties as assigned
- Complies with all policies and standards
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