Senior Team Lead-Quality Assurance

2 weeks ago


Cochin, Kerala, India Conduent Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Experience Required

  • 7+ years' experience in Quality assurance of claim adjudication process.
  • Strong expertise in healthcare claim adjudication
  • Accountable for functional, operational, and/or program management.
  • Achieves goals through the work of others.
  • Manages performance appraisals and pay reviews.
  • Identify and manages trainings for the team
  • Manages hiring and termination actions.
  • Maintain good Client Relationship
  • Ability to prioritize and perform under pressure in fast-paced environments
  • Six Sigma (Good to have)

Role & responsibilities

  • Evaluates the performance of the team.
  • Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team.
  • Identifies future learning education opportunities.
  • Assists in transitions.
  • Prepares baseline performance parameters at onshore locations.
  • Creates a road map for quality improvement.
  • Supports hiring needs.
  • Performs other duties as assigned
  • Complies with all policies and standards


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