German and Dutch Language Specialist

3 days ago

Gurgaon, Haryana, India f56431a3-d363-47d8-85a8-868974bb5320 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Customer Support Executive

Role & Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Knowing our products inside and out so that you can answer questions.
  • Handling queries from international customers on call, Email & social media.
  • Candidate should be flexible to work in rotational shifts, specifically US timelines.

Requirements:

  • Excellent fluency in spoken German + Dutch
  • Capable of speaking in European accent (preferred)
  • Strong command over written German and Dutch
  • Min 2+ year of experience in providing support in respective Language
  • Candidate with experience of providing support to international customers on call or chat process will be preferred
  • Proven work experience of Customer interactions.
  • Hands on experience with MS Office and internet research
  • In-dept understanding of customer service practices
  • Excellent written and verbal communication skills in English
  • Teamwork and motivational skills\Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines.
  • Should be Flexible for Rotational Shifts and Rotational Weekly Offs
  • Good follow up skills

We are a hardcore, fast-growth focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely to this cause can thrive.

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