Sales Coordinator

2 weeks ago

Mumbai, Maharashtra, India Emproy Hospitality Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Purpose:

To achieve Hotel revenue, profit and customer satisfaction goals by negotiating group business and co-ordinating the execution of the business with other departments

CONSTITUENTS

  • Guests
  • Employees
  • Hotel Owners
  • Brand Management Team
  • Vendors
  • Meeting planners, corporate customers

INDICATORS OF SUCCESS

  • Achievement of customer satisfaction goals
  • Achievement of financial goals (GOP, Sales Revenue)
  • Achievement of individual sales goals

AREAS OF RESPONSIBILITY

Participates in the development of the Hotels sales and marketing strategies

  • Develops and implements strategies for achieving individual sales goals
  • Participates in presentations, trade shows and entertainment as required.

Achieve individual and team goals within assigned market segment

  • Develops data and recommends programs to meet client needs
  • Prepares proposals with the Director of Sales and Marketing that are geared to maximise profit while satisfying client needs
  • Solicits files on a timely basis to confirm business
  • Uses outside sales calls to solicit existing and new clients
  • Contacts in-house customers to foster additional business, repeat bookings or referrals to other Brand Hotels
  • Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Maintains proper flow of information within the Hotel by reviewing sales work files of assigned accounts

  • Communicates client requests to all departments in an effective and timely manner
  • Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office
  • Assists in the completion of monthly booking report
  • Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

  • Attends work on time and as scheduled.
  • Follows hotel grooming and hygiene standards.
  • Minimise safety hazards by following all safety rules and procedures.
  • Refrain from personal conversations with other employees at the main entrance.
  • Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
  • At all time projects a favourable image of Brand to the public.

REQUIREMENTS

  • Minimum one-year hotel sales experience
  • Local market knowledge preferred
  • High school diploma required, bachelors degree preferred
  • Experience managing to brand standards
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • Proficient computer skills including Microsoft Office suite
  • Strong verbal and written communication skills

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