Content Moderator
3 days ago
Company: Top MNC Company
Role: Content Moderator
Management Level: CL13 (Entry Level)
Education: Any Graduate (preferably Non-Technical)
Salary Range: 2.29 LPA
Work Shift: 24/7 Rotational
Location: Mumbai
Cab Facility: Provided by the company
Roles & Responsibilities
- Analyze and review user profiles, audio, video, and text-based content to ensure compliance with platform and client guidelines.
• Investigate, escalate, and/or resolve issues reported by users or flagged by automated systems.
• Review, classify, and remove inappropriate or non-compliant content using designated tools and workflows.
• Stay updated on changing client policies, community standards, and content moderation guidelines.
• Collaborate with the Trust & Safety team to resolve complex content-related cases.
• Serve as an advocate for the user community by maintaining a safe and respectful online environment.
• Contribute to process improvement initiatives to enhance quality and efficiency.
• Participate in continuous learning, training sessions, and team discussions to improve performance.
• Engage professionally in discussions involving socially sensitive topics to support community safety.
Preferred Candidate Profile
- Strong emotional resilience, stress-management, and coping skills.
• Excellent comprehension and communication skills in English.
• Strong attention to detail and analytical ability.
• Passion for internet platforms, social media, and online culture.
• Ability to work independently as well as collaboratively in a team.
• Flexibility to work in rotational shifts and non-standard hours.
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