Senior Manager

4 days ago

Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 10,00,000 - ₹ 20,00,000 per year

About the Role

We are seeking an experienced and dynamic professional to join our organization as Senior Manager Delivery Quality. The role involves overseeing and driving quality initiatives in multispecialty medical coding operations, ensuring compliance with client requirements, coding standards, and regulatory guidelines.

Key Responsibilities

  • Lead and manage delivery quality for multispecialty medical coding processes.
  • Define, implement, and monitor quality assurance frameworks to ensure accuracy and compliance.
  • Collaborate with delivery leaders, clients, and internal stakeholders to maintain high-quality standards.
  • Drive performance improvement initiatives and root cause analysis for quality issues.
  • Manage and mentor a team of quality auditors and leads to achieve organizational goals.
  • Ensure adherence to HIPAA, ICD, CPT, HCPCS, and payer-specific guidelines.
  • Prepare and present quality reports, dashboards, and performance metrics to senior leadership.
  • Identify training needs and work with the learning & development team to build coding accuracy.

Requirements

  • Minimum 12+ years of overall experience in medical coding, with at least 2 years in a managerial role.
  • Strong knowledge and hands-on expertise in multispecialty medical coding.
  • Proven track record in managing delivery quality operations in healthcare/BPO/KPO environment.
  • Excellent leadership, analytical, and stakeholder management skills.
  • Certification in medical coding (CPC, CCS, or equivalent) preferred.
  • Strong communication and presentation skills.

What We Offer

  • Competitive compensation up to 20 LPA.
  • Opportunity to lead and grow within a fast-paced healthcare services organization.
  • Exposure to diverse multispecialty coding projects with global clients.

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