Virtual Service Sales Representative

Virtual Services Sales Representative (VSSR) Lead Management

Virtual Services Sales Representative Leads VSSR

Deploys sales activities remotely (e.g. phone, Internet, e-mail systems and social media) with customers in order to develop and grow installed base services with them. Reacts quickly to all Customer Requests and Leads.

The mission of the Services Leads ISSR is to maximize services revenue by establishing, building, and nurturing relationships with customers and managing all Customer Requests and Leads. In addition to lead management, he/she can be responsible to manage some delegated opportunities from the OSSRs related to Strategic and Targeted Accounts.

Essential Responsibilities:

• Managing the Leads and Customer Requests
• Manage all the Leads which have standard Services scopes (FSR Leads, CCC, Marcom, Web, Power Products and Power Systems)
• React quickly to on-demand requests from customers
• Research contact and identify/plan key initiatives
• Develop new points of contact and potential account identified from marcom activities & campaigns, FSR leads and CCC/other leads
• Develop and maintain relationship with customer
• Take inbound calls and e-mails to support existing customer base
• Quote and close deals for SKU based and standard Services offers (spare parts, renewal contracts, retrofits etc)
• Answering customer questions and educate on all SE services
• Engage with customers on digital platforms (LinkedIn) and be an active user
• Report accurate monthly order forecasting
• Build and manage FS Opportunity Pipeline
• Analyze & qualify opportunities in bFO
• Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
• Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts to marketing campaign, FSR leads and CCC/other sales leads
• Develop & cross-selling between Line of Businesses service offer
• Transfer new product sales opportunities to OSSR or Product Inside Sales from the country
• Quote and close the deal for standard services offer
• Maintain the Installed Base data for customers
• Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities
• Keep update the data of Installed Base of the customers
• Document all records of customer interaction and activity in bFO
• Respond on-time and on-quality to On-demand requests from the customers

Main interactions

Customers, Channels, Service Sales Managers, Service Marketing, CCC, Outside services sales, Service Execution, Service Tendering, Service Operations,

Key Success Factors

Reactivity on the Lead (FSR, CCC, Marcom, Web, Secure Power contract renewals) management and high hit rates on winning the Leads.

Managing all customer demands in the fastest way by ensuring customer satisfaction

Meeting and exceeding monthly, quarterly and yearly sales quota

Close collaboration with Outside Services Sales for complex on-demand sales

Improving customer account data quality

Education / Skills:

Education: Bachelor /associate degree in Electrical / Electronic Engineering

Experience: 2 – 5 years of experience on Inside or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent, Business development.

Soft skills:

• Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
• Strong interpersonal skills, seeking new ways of learning to upskill himself/herself
• Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), able to work on bFO.
• Familiarity with Schneider Electric products and services.
• Verbal and written communication skills
• Able to prioritize and manage multiple tasks and build customer relationships.
• Successfully complete assigned training paths and successfully engage in technical sales conversations.

Language skills: native speaker level for local context, good level of English (written, verbal)