Software Engineer

1 day ago


Remote, India Dhruva Technologies Full time ₹ 3,52,000 - ₹ 15,36,587 per year

Job Description – Software Engineer / Software Engineering Specialist (Field Operations – OFSC)

Program: Field Operations

Work Stream: Field Operations

Broad Skill: OFSC Product Knowledge (Upgrades, Configuration & APIs)

Role: Software Engineer / Software Engineering Specialist

About the Role

We are looking for a Software Engineer / Software Engineering Specialist with strong expertise in Oracle Field Service Cloud (OFSC). The candidate will support Field Operations by handling OFSC upgrades, system configuration, API integrations, and performance management. This role requires solid technical understanding of OFSC functionalities and hands-on experience in production or configuration environments.

Key Responsibilities

Manage OFSC upgrades, environment readiness, and post-upgrade validations.

Perform configuration of OFSC components including work skills, activity types, resources, routing profiles, calendars, and business rules.

Work with OFSC REST APIs for integration, automation, and data exchange.

Troubleshoot OFSC issues related to configuration, routing, capacity, or field operations.

Analyze system behavior, logs, and workflows to ensure smooth field operations.

Collaborate with cross-functional teams (CRM, Order Management, Field Ops) for workflow alignment.

Participate in enhancement design, testing, deployment, and documentation.

Ensure adherence to best practices in configuration, API usage, and operational processes.

Create and maintain SOPs, runbooks, configuration documents, and API integration guidelines.

Required Experience & Skills

Strong knowledge of Oracle Field Service Cloud (OFSC) (mandatory).

Experience with OFSC configuration, setup, and administration.

Understanding of OFSC REST APIs, integration patterns, and data flows.

Hands-on experience with OFSC upgrades or release management.

Good troubleshooting and analytical skills for field operations workflows.

Understanding of routing, capacity planning, and resource management in OFSC.

Strong communication, documentation, and problem-solving skills.

Preferred Qualifications

Experience in telecom field operations or service delivery domains.

Familiarity with integrations involving CRM, OMS, or Provisioning systems.

Basic scripting or automation knowledge (optional but beneficial).

Job Type: Full-time

Pay: ₹352, ₹1,536,587.94 per year

Work Location: Remote



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