International Voice Support

13 hours ago

Bengaluru, Karnataka, India IntouchCX Full time

Greetings from IntouchCX

Job Title: International Voice Process Executive

Location: Bangalore (Electronic city)

Shift: Night Shift

Experience: Minimum 6 months of Experience in international voice.

Process: US Voice

Salary: Up to 30k (Based on previous take home salary)

Job Description:

We are looking for confident and customer-focused professionals to join our International Voice Support team. The role involves handling inbound/outbound calls from global customers, providing accurate information, and delivering an excellent customer experience.

Key Responsibilities:

  • Handle international customer calls professionally and efficiently .
  • Understand customer concerns and provide timely resolutions.
  • Maintain high standards of call quality and customer satisfaction.
  • Accurately document customer interactions in CRM systems.
  • Follow company policies, scripts, and compliance guidelines.
  • Meet performance metrics such as AHT, FCR, and CSAT.

Required Skills:

  • Excellent spoken English with clear pronunciation.
  • Strong communication and listening skills.
  • Customer-centric mindset with problem-solving ability.
  • Ability to handle pressure and manage difficult conversations.
  • Ability to understand and adapt to US Accents
  • Willingness to work in night/rotational shifts

Preferred Qualifications:

  • Prior experience in International BPO / Voice Process.
  • Candidates based in Bangalore are preferred.
  • Ability to adapt to different cultures and time zones.
  • Flexible to work in night shifts.
  • Exposure to global customer handling is an added advantage.

What We Offer:

  • Attractive salary + performance-based incentives
  • Paid training on accent neutralization & process knowledge
  • 5 days working & 2 Days rotational off.
  • Career growth opportunities in international processes
  • Supportive and professional work environment
  • Free meals during shifts
  • Two-way cab facility for safe commute

Contact Details:

HR Name: Jestina

Call / WhatsApp:

Email:

Interested candidates can apply now or share their resume to HR Jestina for immediate consideration.

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