L2 Network Administrator

Must Haves:

• Experience in routing and switching
• Hands-on experience with ACI
• Hands-on experience with SD WAN
• Hands-on experience with Nexus

Role & responsibilities

• Manage day-to-day IT infrastructure Operations
• Assist SME / L3 teams on an ad hoc basis or as per requirement. For example, change validation, report updates etc.
• Daily device health check monitoring and performing/validating device backups at regular intervals.
• Network performance monitoring, packet capture and analysis
• Investigating technical incidents and providing remedies where necessary, taking proactive ownership alerts/ events. Working with vendor TAC teams for root cause analysis where required.
• Vendor Coordination (Hardware replacements, ISP Circuit issues, Cabling & Touch services support teams)
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Escalates unresolved or critical issues, risks or problems to L3 team, raising a TAC case with vendor and working along with TAC engineer and L3 team.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plan and perform complex system configurations
• Creates documentation of new and existing system configurations and procedural information and ensures system configuration documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

Basic Qualifications:

• Minimum four (4-7) years experience in network administration/engineering.
• Bachelors degree in computer science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum four (4) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
• Extensive experience in supporting carrier/enterprise grade network infra-structure; Cisco, Juniper, Aruba, F5, Palo Alto, Riverbed, Bluecat, NTP, HP Professional certification in Data, Voice, Wireless, or Security Networks

Role Type & Office Location - Permanent role, Pune

Working Model - initially 5 days WFO for 3-4 months, later hybrid with 3 days WFO Weekly off can be on any day of the week

Shift - 6 AM to 3 PM / 2 PM to 11 PM few weeks to/monthly rotation

*Looking for early joiners