Service Manager

1 week ago

Karaikudi, Tamil Nadu, India AMPL Mahindra Karaikudi Full time ₹ 3,00,000 - ₹ 4,80,000 per year
  • Operations & Workflow Management
  • Supervise daily body shop operations including denting, painting, accident repairs, and insurance claim processes.
  • Plan, allocate, and monitor job cards to ensure timely delivery of vehicles.
  • Maintain workshop capacity utilization and productivity levels.
  • Quality & Compliance
  • Ensure repairs are carried out as per OEM guidelines and quality standards.
  • Conduct regular quality checks on completed jobs before delivery.
  • Maintain compliance with safety, environmental, and statutory regulations.
  • Customer Service & Insurance Coordination
  • Interact with customers to understand concerns, provide repair estimates, and explain work carried out.
  • Liaise with insurance surveyors/companies for approvals and claim settlement.
  • Ensure timely delivery and high customer satisfaction scores.
  • Team Leadership & Training
  • Lead, guide, and motivate body shop advisors, technicians, painters, and support staff.
  • Conduct regular training sessions on repair techniques, safety, and customer handling.
  • Monitor performance and drive productivity improvements.
  • Financial & Business Performance
  • Monitor revenue, cost control, and profitability of the body shop.
  • Prepare budgets, estimates, and monthly performance reports.
  • Drive upselling of body shop services, accessories, and value-added services.
  • Inventory & Vendor Management
  • Coordinate with parts department for availability of spares and consumables.
  • Maintain stock levels of paints, consumables, and tools.
  • Ensure cost-effective procurement and usage of materials.

Key Skills & Competencies:

  • Strong technical knowledge of accident repairs, denting, and painting.
  • Good understanding of insurance processes and claim handling.
  • Leadership, team management, and customer handling skills.
  • Ability to manage costs, productivity, and profitability.
  • Effective communication and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

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