Survey Administration Specialist

Senior Specialist - Survey Administration

Company:Mercer Description:

Marsh McLennan India is seeking candidates for the following position based in the Noida

This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Specialist – Survey Administration (C2)

The purpose of this role is for delivering data and insights through the establishment and management of survey tools, enhancing and developing the product portfolio, ensuring client satisfaction, and fostering teamwork.

We will count on you to:

• Establish the Survey Tools for the Processing and Publication of Surveys and Related Products.
• Facilitating the effective utilization of internal systems and survey processing methodologies to support the team.
• Assisting in the processing and timely delivery of multiple surveys annually.
• Ensuring the punctual completion of assigned responsibilities.
• Execute various analytical tasks as delegated by senior colleagues.
• Serves as the primary executor for tasks associated with survey processing, ensuring that all activities are conducted to the highest standards of quality.
• Act as the designated owner for assigned surveys, guaranteeing that all project milestones are achieved; may delegate specific tasks to junior team members, as necessary.
• Conduct operational and technical self-assessments to facilitate peer review processes.
• Estimate the effort and timelines required for the completion of survey-related tasks.
• Proactively escalating any technical challenges or issues encountered and formulates solutions for basic problems.
• Identifying potential courses of action and provides recommendations within the scope of responsibility.
• Developing and maintaining comprehensive process and survey documentation, as well as reviews software tools as needed.
• Assuming full ownership of tasks, ensuring their timely completion.
• Reviewing survey process tools and report templates to ensure functionality and compliance with established standards.
• Capable of conducting peer reviews of less complex reports.
• Propose straightforward enhancements to the production process, including root cause analysis and waste elimination strategies.

What you need to have:

• Graduate (any stream)
• A minimum of 2 years' experience in similar kind of work, data analysis or related field preferred
• Good communications skills (verbal and written), problem solving skills
• Experience in managing large databases and developing customized tools
• Good with MS Excel and MS Word
• Familiarity with analytical tools and programming languages (e.g.: R, Python, VBA)
• Strong numerical and analytical skills, a natural affinity for working with data, and a focus on detail
• Flexibility and adaptability in handling non-standard situations
• Critical thinking and problem-solving
• Attention to detail and precision
• Non-standard thinking and adaptability in ambiguous situations
• Experience with data visualization and presentation tools

What makes you stand out?

• Excellent Communication Skills both written & verbal
• Executive presence that conveys composure and confidence in all situations
• Strong analytical, research and problem-solving skills, attention to details

Why join our team?

We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Experience LevelSenior Level

---