Process Monitoring Assistant Manager

2 days ago

Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Assistant Manager - Process Monitoring (Post-Acq)

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

  1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  3. Dynamic, Inclusive and Diverse team culture
  4. Gender Neutral Policy
  5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

This role is responsible for monitoring policies and process related to fraud control and collaborating with cross-functional teams to ensure strategy implementation and achieve organizational goals.

Role Accountability

  1. Conduct process review and collate data output for fraud review process
  2. Ensure testing of network and regulatory mandates related to transaction fraud
  3. Support management of ACS relationship for SBI Card by collating and sharing requisite data with concerned stakeholders
  4. Prepare MIS for rule coverage of disputes
  5. Perform UAT and PVT for automation of business policies on system

Measures of Success

  1. Publishing of on demand MIS as per agreed TAT
  2. Accurate Implementation of changes at ACS
  3. Process Adherence as per MOU

Technical Skills / Experience / Certifications

  1. Knowledge of transaction fraud methodologies
  2. Knowledge of SAS and SQL
  3. Knowledge of UAT/ PVT

Competencies critical to the role

  1. Written and Verbal Communication
  2. Analytical ability and Problem solving
  3. Process Orientation

Qualification

Graduate or Masters Degree in any relevant discipline

Preferred Industry

FSI

Experience LevelMid Level

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