Principal IS Business Systems Analyst

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Principal IS Business Systems Analyst

What you will do

Let's do this. Let's change the world. In this vital role you will serve as the Principal Business Systems Analyst for one or more of Amgen's Process Development Product Teams, driving agile delivery of digital solutions that advance molecule selection processes. You will play a key role in the Holistic Lab Systems platform accelerating Amgen's product development and commercial manufacturing. We seek a technology leader with a passion for innovation and a collaborative working style that partners effectively with business and technology leaders. As a Principal IS Business Systems Analyst at Amgen, you will provide strategic leadership and guidance in analyzing business requirements and designing information systems solutions. You will collaborate with key partners to understand business needs, identify system enhancements, and drive system implementation projects. Your extensive experience in business analysis, system design, and project management will enable you to deliver innovative and effective solutions that align with the company's strategic goals. Are you interested in forming a team that consistently delivers business value in an agile model using state-of-the-art technologies? Come join our team

• Establish an effective engagement model to collaborate with the Process Development Electronic Lab Notebook users to help realize business value through the application of emerging AI/ML technologies.

• Actively engages with business users to analyze business needs, gather and document business and solution requirements guided by best practices in Holistic Lab, Instrument Data Acquisition, and Business Reporting requirements against the Enterprise Data Lake.

• Serve as the technology product leader by leading and refining the long-term technology strategy for HLEE, including ELN (Electronic Lab Notebooks), Chromatography Data Systems, and other lab information systems. This includes defining the roadmap and prioritizing features aligned with business goals

• Lead and mentor junior team members to deliver on the needs of the business

• Collaborates with IS Architects and System Owners to design an integrated solution across HL, Enterprise Data Lake (EDL), Product Lifecycle Management (PLM), and lab instrument solutions.

• Interact with business clients and technology management to create technology roadmaps, build cases, and drive DevOps to achieve the roadmaps.

• Help to mature Agile operating principles through deployment of creative and consistent practices for user story development, robust testing and quality oversight, and focus on user experience.

• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team

• Clearly express features in User Stories/requirements so all team members and partners understand how they fit into the product backlog

• Ensure Acceptance Criteria and Definition of Done are well-defined

• Become the domain expert in emerging technology capabilities by researching and implementing new tools and features, internal and external methodologies.

• Provide input for governance discussions and help prepare materials to support executive alignment on technology strategy and investment.

• Lead the voice of the customer assessment to define business processes and product needs

• Develop and implement effective product demonstrations for internal and external partners

• Maintain accurate documentation of configurations, processes, and changes

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. You will play a pivotal role in advancing digital capabilities across Process Development and Manufacturing. Employing state-of-the-art technologies, including Generative AI and Machine Learning, you will ensure the seamless flow of instrument data across operational business processes and applications enabling a unified data platform for robust, consistent, standardized data and analytics across the Amgen network. Additionally, you will help streamline the experience for Lab Scientists, Production Operators, Floor management, and Quality Assurance fostering Best-In-Class Process Innovation.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in Infrastructure/IT or related field.

• Excellent problem-solving skills and a passion for tackling complex challenges in data and analytics with technology

• Experience leading data and analytics teams in a Scaled Agile Framework (SAFe)

• Good interpersonal skills, good attention to detail, and ability to influence based on data and business value

• Ability to build compelling business cases with accurate cost and effort estimations

• Experienced in documenting technical processes, product specifications, etc., and writing user requirements and acceptance criteria in agile project management systems, such as Jira and Confluence.

• Ability to explain sophisticated technical concepts to non-technical clients

• Familiarity of Lab Information Systems within a GxP regulatory environment

• Experience with Tableau, Spotfire or similar tools for dynamic visualizations and metrics for tracking users, instruments and site data.

Preferred Qualifications:

• 5 – 8 years of domain knowledge in health and/or life sciences combined with Information Technology

• Good overall understanding of business, manufacturing, and laboratory systems common in the process development and manufacturing labs, as well as the integration of these systems through applicable standards

• Experience handling a globally distributed enterprise application platform

• Depth or breadth of expertise with offerings within the Lab solution landscape – including ELN, inventory management, MES and scientific analysis tools

• Understanding of FDA regulations governing computer system validation and operation in biotech manufacturing and laboratory areas

• Strong analytic/critical-thinking and decision-making abilities.

• Established business partnerships and IS governance practices involving senior business partners

• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

• Understanding of software systems strategy, governance, and infrastructure

• Experience in managing product features for PI planning and developing product roadmaps and user journeys

• Familiarity with low-code, no-code test automation software

• Technical thought leadership

• Experience in quality assurance and change control processes

Soft Skills:

• Able to work effectively across multiple geographies under minimal supervision

• Demonstrated proficiency in written and verbal communication in English language

• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work

• Intellectual curiosity and the ability to question partners across functions

• Ability to prioritize successfully based on business value

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully across virtual teams

• Team-oriented, with a focus on achieving team goals

• Strong presentation and public speaking skills

• Strong conflict resolution skills

• Ability to listen and react calmly under pressure.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.