F2F Interviews on 23rd Aug Saturday _Technical Support Engineer_ HYD

2 weeks ago

Hyderabad, Telangana, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description for Help-desk Support Engineer

This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.

You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -

  • Provide world class remote assistance to users via Chat, Phone and eMail
  • Assists users by remote troubleshooting and resolving technical and service issues.
  • Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.

Principle duties and responsibilities | Job Description :

  • Provides comprehensive remote support across major operating systems -

  • Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

  • Follow documented procedures for issues presented and escalate further if need be.

  • Has the ability to trouble shoot by -

  • Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.

  • Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
  • Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.

  • Assist in setting up, configuring, and installing new software and hardware.

  • Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.

  • Communicate effectively with non-technical users to explain solutions in an understandable manner.
  • Collaborate with cross-functional teams to escalate and resolve incidents.
  • Support & Execute the deployment and integration of new SOPs and change in systems.

Must Have Skills :

  • Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
  • 2 - 3 years of IT related Customer Service experience
  • Excellent communication skills, should be able to hold a conversation
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to deal professionally as well as ability to learn new products and technologies
  • Good customer service skills, multitasking and documentation skills
  • Ability to adjust quickly to the changing priorities and implement the same per business requirements

Knowledge, Skills and Abilities :

  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good Analytical & Cognitive skills

What We Offer:

  1. Opportunities for professional development and career growth.
  2. A collaborative and inclusive work environment.
  3. Access to cutting-edge technologies and tools.

Wishing you all the best

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