Ticketing Executive

2 weeks ago

Panjim, Goa, India Open Destinations Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Title: Ticketing Executive

Location: Panjim, Goa

Duties & Responsibilities

  • Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.
  • Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.
  • Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.
  • Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.
  • Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
  • Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.

Required Skills

  • A good grasp on English, with excellent communication skills.
  • High competency in CAT 35 ITX fares, preferably within a tour operator or airline ticketing environment.
  • Expertise in using Galileo GDS.
  • Strong communication skills, both verbal and written, to convey complex information clearly
  • High attention to detail and a methodical approach to managing workload
  • Motivated to reduce errors and improve process efficiencies
  • Proficiency with IATA ticketing rules under the UK BSP.

Educational Qualifications Required

Graduate or Degree holder in any field.

Job Types: Full-time, Permanent

Pay: ₹25, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Panaji, Goa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of ticketing experience do you have?
  • How many years of experience do you have in using Galileo?

Work Location: In person

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