tm-pex-ls

2 weeks ago

Mumbai, Maharashtra, India Cognizant Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Summary -

  • Lead process improvement and transformation projects, Lead lean six sigma projects
  • Drive realization of target FTE and non-FTE benefit for accounts in scope
  • Expertise in handling large sets of data and conducting data analysis
  • Review and assess current processes, systems, technology and design future state process flows
  • Implement Robotic Process Automation and artificial learning programs, platform enhancements and measure business impact post implementation
  • Build systems to leverage synergies from different business units/Cross functional teams to deliver to commitments (Automation/Analytics/IT/Operations/Risk etc.)
  • Operate with a problem identification and resolution mindset
  • Work with senior leadership, operations leaders in designing the continuous improvement program to exceed client expectations for the account
  • Strong project management expertise, should have handled multiple high impact business impact projects
  • Knowledge of retail, consumer goods, hospitality businesses and processes, challenges and successful optimization track record
  • Demonstrates a keen understanding of the changes in customers' business and adjusts the value proposition accordingly, by maintaining a balance between the interest of the customer and that of cognizant
  • Communicate all relevant information about the business in decision-making forums, ensuring decisions are made in full knowledge of the issues; interact with clients/stakeholders and generates buy-in at overall business level
  • Communicate effectively across cultures and with global customers/stakeholders; represents the organization in appropriate forums

Profile Desired-

  • Must have 10+ years relevant experience in Process Improvement/ Transformation role preferably in Contact centers
  • Must be certified Black Belt/Green Belt from a reputed organization with excellent command in Lean/Six Sigma methodology
  • Must have expertise and end-to-end experience in implementing RPA automation/Analytics/ AI/ Process improvement and contact center telephony
  • Must have excellent logical / analytical skills
  • Ability to independently develop solutions for complex business functionalities
  • Must be adept in MS Office ,Excellent communication skills Certification-
  • Lean Six Sigma Black Belt/Green Belt Certified
  • Certifications in Analytics and/or Automation
  • Experience in working with MS Office, Visio, R, Minitab, PowerBI/ Tableau

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