Group Manager I

Years

1 Opening

Bangalore

Role Proficiency:

Should be able to manage multiple teams or domains or services by considering business strategies customer requirements compliance requirements laws and regulations etc. with guidance from directors.

Outcomes:

• Routine management of the Information Security and other compliance framework and systems.

• Leadership and strategic direction for the function ranging from planning and budgeting to motivational and promotional activities

• Independently handle infosec activities on all management areas to ensure compliance with ISO 27001 requirement as well as process specific requirements

• Offer internal management consultancy advice and practical assistance on information security risk and control matters throughout the organization

• Ensure that security programs comply with relevant laws regulations and policies to minimize or eliminate risk and audit findings.

• Incident reporting should be done in case of any violations of InfoSec security procedures; discuss enforcement procedures with the supervisor to ensure that security incident or the violation of policies are not repeated.

• Assist in managing Security Incident Management Process.

• Lead or commission the preparation and authorizes the implementation of necessary information security policies standards procedures and guidelines

• Lead the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations

• Lead or commission activities relating to contingency planning business continuity management and IT disaster recovery in conjunction with relevant functions and third parties

• Planning designing and implementing an overall risk management process for the organization.

• Manage multiple location multiple team with strong leadership skills.

• Collect artefacts for preparing compliance responses to customers on various compliance related queries.

Training or certifications done:

• 1 per year (on responsible domains)

Skill Examples:

• Expertise in information security management and related functions such as IT audit and IT Risk Management.

• Information security management qualifications such as CISSP or CIPM or PMP

• Absolutely trustworthy with high standards of personal integrity with unblemished career history complete lack of criminal convictions

• Hands-on team leadership and management experience ideally coupled with suitable management qualifications such as an MBA

• Keeping current on security developments and continuing education.

• Ability to understand the functional IT needs of a business to maintain efficiency and productivity

• Balance the IT needs with the necessary security needs for the network

• Good at working in a team and with other teams

• A great problem solver with the knack of coaching others to do the same

Knowledge Examples:

• Should have an excellent knowledge of Information Security Business Continuity and Data Privacy standards and concepts.

• Strong knowledge on project management activities.

• Understand drivers of customer success and engagement success.

• Knowledge on ISO and other Compliance standards efficient to evaluate and manage the security controls.

• Knowledge on ISO 22301/27001/9001/27701 Risk Management incident management awareness activities customer assurance etc.

• Knowledge on standard SDLC and project management life cycles.

• Knowledge on the operations of various functional units like HR REFM IT Finance etc. and units involved in IT Asset lifecycle management.

• Good to have Certifications like ISO 27001/22301/9001/27701 Lead Auditor CISM PMP CIPM CISSP etc.

• Master's degree in Information security or Business Continuity or Data Privacy domains

Additional Comments:

Job Title: Global SOC Operations Manager Location- Flexible Department: Managed Detection & Response (MDR) ________________________________________ About the Role We are seeking a highly organized and experienced Global SOC Operations Manager to oversee the day-to-day operations of our Security Operations Centers (SOCs) across multiple regions. This role is critical in ensuring that all SOC teams consistently adhere to the processes and procedures defined by the MDR leadership, and that operational excellence is maintained across all tiers (L1, L2, L3). You will act as the operational bridge between strategic direction and tactical execution, working closely with SOC managers, team leads, and the MDR lead to drive consistency, efficiency, and continuous improvement. ________________________________________ Key Responsibilities
• Oversee daily SOC operations across all regions, ensuring alignment with defined MDR processes and procedures.
• Monitor and enforce compliance with detection, escalation, and response workflows.
• Collaborate with SOC managers and team leads to ensure consistent implementation of new detections and operational changes.
• Track and report on SOC performance metrics (e.g., SLA adherence, handling times, false positive rates). All tasks should be measured, and tracked.
• Identify operational gaps and inefficiencies, and lead initiatives to improve processes and tooling.
• Proactively identify opportunities for improvement or enhancement across SOC operations, and work with relevant stakeholders to implement solutions through: o New or refined processes o Automation and orchestration o Development and deployment of Agentic AI solutions
• Coordinate onboarding and ongoing training programs to ensure all analysts are aligned with current procedures.
• Act as the primary liaison between MDR leadership and regional SOCs for operational matters.
• Maintain and update documentation, SOPs, and playbooks in collaboration with process owners.
• Facilitate regular governance meetings and feedback loops between SOCs and MDR leadership. ________________________________________ Qualifications
• 10+ years of experience in large Security Operations, with at least 5 years in a leadership or coordination role.
• Deep understanding of SOC workflows, MDR services, and incident response processes.
• Experience managing or coordinating large, distributed security teams.
• Strong knowledge of SIEM, SOAR, and ticketing systems.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to translate strategic guidance into actionable operational plans.
• Familiarity with frameworks such as MITRE ATT&CK, NIST, or ISO 27001 is a plus.
• AI and Agentic experience - advantage ________________________________________ Preferred Attributes
• Experience working in or with MSSPs
• Strong analytical and reporting skills
• Process-oriented mindset with a passion for operational excellence
• Experience with automation, scripting, or AI-driven security tools
• Ability to thrive in a fast-paced, global environment

Security Operations,MDR,Delivery Operations

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.