Guest Relations Executive
2 days ago
KEY RESPONSIBILITIES:
Guest Services - Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their
Provide accurate information about the property, local experiences, and goSTOPS community
Front Desk Operations - Manage guest check-in and check-out processes efficiently.
Ensure all registration documents and ID verifications are accurately maintained.
Communication - Handle phone calls, messages, and emails; redirect queries to appropriate departments.
Maintain a helpful, clear, and friendly communication tone with guests and staff.
Administrative Support - Maintain organized records, checklists, and documentation logs.
Prepare spreadsheets and reports for operational and guest service needs.
Property Management Assistance - Conduct periodic inventory checks and maintain supply records.
Assist with procurement and restocking of monthly operational supplies.
Act as the property in-charge during the absence of the Property Manager.
Food and Beverage Assistance - Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service
areas.
Book-keeping Support - areas.
Issue invoices and assist in basic financial documentation such as bill checks and petty cash
records.
Cross-Location Travel - Be open to traveling to other goSTOPS properties across South and West India when required.
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