Deputy Manager COE IT

Manage and deliver accurate business MIS, leveraging historical data and seasonal trends to enable informed decision-making and support the achievement of AOP targets of 3840, ensuring both revenue growth and profitability. Monitoring the Business Performance of Approx. 8000/- Active IMD with 2.5 lakh of Monthly NOP

• MIS Design & Development
• Requirement Gathering: Collaborate with business units (underwriting, claims, sales, etc.) to understand their data needs and reporting requirements.
• System Architecture: Design scalable and secure MIS architecture using appropriate technologies (e.g., SQL, Power BI, Tableau, Python, etc
• Data Integration: Connect various data sources (policy systems, claims databases, CRM, etc.) into a unified MIS platform
• Automation: Develop automated data pipelines and reporting dashboards to reduce manual effort and improve accuracy.
• Reporting & Visualization
• Dashboard Creation: Build interactive dashboards for KPIs such as claim ratios, premium collections, customer retention, and fraud detection.
• Ad-hoc Reports: Generate customized reports for regulatory compliance, internal audits, and strategic reviews.
• Visualization Tools: Use tools like Power BI, Tableau, or Excel to present data in a user-friendly format.
• Data Analytics & insights
• Trend Analysis: Identify patterns in claims, customer behavior, and policy renewals to support strategic planning.
• Predictive Modeling: Support actuarial and risk teams with data models for forecasting losses, pricing strategies, and fraud detection.
• Performance Monitoring: Track operational metrics across location, Subchannel and digital Platform.

Data Analysis And Interpretation

• Analyze Complex Insurance Data: Examine large and diverse datasets related to motor insurance operations, including claims history, policy issuance trends, customer demographics, and agent performance.
• Trend & Pattern Identification: Use statistical and analytical techniques to uncover patterns in customer behavior, claim frequency, fraud indicators, and renewal rates that can inform strategic decisions.
• Business Insight Generation: Translate raw data into actionable insights that support business growth, improve underwriting accuracy, enhance customer retention, and optimize operational efficiency.
• Predictive & Diagnostic Analytics: Apply predictive models and diagnostic analysis to forecast future outcomes (e.g., claim likelihood, churn risk) and understand root causes of performance issues.
• Visualization & Reporting: Present findings through clear visualizations and reports using tools like Power BI, Tableau, or Excel, enabling stakeholders to make informed decisions quickly
• Collaboration with Teams: Work closely with product, operations, and marketing teams to interpret data in context and align insights with business goals.

Incentive Management
Critical role in managing incentive payouts for approximately 400 employees across India, directly linked to the achievement of an AOP budget of ₹3,840 crore. Accuracy in incentive calculation is essential, as even minor errors can impact employee satisfaction and motivation, ultimately influencing overall business performance

• Design and Prepare Incentive Plans: Develop and propose monthly incentive structures for the business team, ensuring alignment with performance metrics and organizational goals.
• Incentive Governance: Act as the central point of accountability for incentive processes, coordinating with Finance, HR, Vertical Heads, and other stakeholders to ensure timely and accurate disbursement.
• Automation and Process Enhancement: Lead initiatives to automate incentive calculations and streamline workflows using tools like Anaplan, enhancing efficiency and accuracy.
• Data Accuracy and Mapping: Ensure correct mapping of IMD and Sub-IMD codes for precise incentive computation and reporting.
• Stakeholder Support and Escalation Handling: Address and resolve complex queries or escalations related to incentive payouts from internal stakeholders.
• Audit Compliance: Implement corrective actions based on audit observations and ensure adherence to compliance standards in incentive management
• Incentive Briefing: Incentive briefing to PAN India Team member and make them aware of each and every parameter that will enable them to qualify for Incentive

Campaign Management
Plays a Crucial role in designing strategic campaigns for approximately 8,000 IMDs/Business Partners across India, aimed at achieving the AOP budget target of ₹3,840 crore. Campaigns must be thoughtfully structured to drive top-line growth while safeguarding bottom-line performance, ensuring profitability and sustainability across the channel

• Campaign Design and Alignment: Develop targeted campaigns for IMDs and employees, ensuring alignment with business objectives, budget constraints, and strategic priorities. Submit proposals with recommendations for supervisory approval
• Campaign Review and Enhancement: Evaluate campaign proposals received from Channel Heads and Vertical Heads, suggest improvements where necessary, and escalate for final approval
• Reporting and Communication: Prepare and publish weekly and monthly campaign performance reports, providing insights into effectiveness, engagement, and business impact.
• Incentive Briefing: Incentive: Briefing to PAN India Team member and make them aware of each and every parameter that will enable their Dealer to qualify for Campaign

Stakeholder Management

• Data Collection and Mapping: Collaborate with the business team to gather accurate IMD mappings and other relevant data essential for incentive calculations and campaign planning.
• MIS Submission and Monitoring: Coordinate with internal stakeholders to ensure timely uploading and submission of monthly mapping of RM & IMD mapping for tracking and evaluating key business activities.
• Cross-Functional Engagement: Work closely with senior leadership and cross-functional teams to understand data requirements and business priorities.
• Requirement Gathering and Alignment: Facilitate the collection of reporting needs and ensure MIS outputs are aligned with strategic objectives.
• Continuous Improvement: Actively incorporate stakeholder feedback to enhance the accuracy, relevance, and effectiveness of reporting and campaign initiatives.

AOP Project Monitoring
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Managed the AOP & LRS Tracker with end-to-end ownership of over 100+ actionable across cross-functional teams. Achieved 95% on-time closure rate through proactive stakeholder engagement and weekly follow-ups. Enhanced data accuracy by implementing validation checks, resulting in a 30% reduction in reporting errors. Supported monthly governance reviews by generating performance dashboards and insights that influenced strategic decisions at the channel level

• Monitor Strategic Initiatives: Oversee the progress of projects aligned with the Annual
• Operating Plan (AOP) and Long-Range Plan (LRP), ensuring timely data sharing with seniors in alignment with business objectives.
• Performance Tracking: Track key milestones, deliverables, and outcomes to assess project effectiveness and support strategic decision-making.
• Reporting and Communication: Prepare regular updates and reports for senior leadership, highlighting progress, risks, and corrective actions related to AOP and LRP initiatives.
• Cross-Functional Coordination: Collaborate with relevant departments to ensure seamless execution and integration of long-term and annual business Plans.
• Coordination with the CEO office: Coordination with the CEO office to update on the Annual Operating Plan (AOP) and Long-Range Plan (LRP) if any Challenges faced by the Business Team or if any project needs any changes in terms of data
• CEO Tracker – Maintain and update the Tracker Shared by the CEO office on the Monthly Status.
• Month on Month - Month-on-month basis, data for each of the 32 AOP/LRS projects must be shared, including analysis of growth, decline, and comparison with the previous month and the same month of the previous year.
• Data Tool – Multiple tools need to be utilized, and proficiency must be developed to extract data effectively from BO and Snowflake
• Complex Data Output Knowledge -Knowledge of complex Statistical logic to derive complex insights into business performance.
• Affinity Subchannel Project – 2 Affinity AOP Project with an Expected Business target of 3 Cr through LPG Outlet performance needs to be monitored & Published.
• Affinity Subchannel Project – 2 Affinity LRS Project with IOCL & Adani Gas station tie-up needs to be assisted in the progress of MOU & Legal document finalization, and with expected Premium of 5 Cr in the next 3 years
• Motor LOB Project – 4 LRS Project at the company level involving Channel Like Banca, Motor Dealer & Websales, Exploring opportunities of untapped universe and use of technology-driven product with an Approx. Target of 200 Cr, Performance needs to be monitored & appraised to Seniors for better performance & Achievement of the Target.
• Motor LOB Project – 5 LRS Project at the company level related to regulation implementation, New Product launch, Minimizing LR project, with selective IMD project needs to be monitored.
• Other NTU Project – 3 LRS Project for Other NTU vertical on Improving Renewal retention, exploring untapped universe, Improving Business of NCB cases needs to be checked, and regular feedback needs to be shared with seniors if any corrections.
• Other NTU Project – 1 LRS Project for Other NTU, where the adopted states' performance needs to be monitored for the Business Achievement of 307 Cr till date.
• MIDS Project – 3 LRS Project for MIDS vertical on Improving Renewal retention, exploring untapped universe, Improving Business of NCB cases needs to be monitored, Business Achievement with 5 Cr Till date & Retention ratio improved to 39 %
• CV Project – 2 LRS Project for CV for Sourcing Non-Motor business, which helps in improving the LR Business sourced till date 2.5 Cr, which needs to be monitored and published for pushing business achievement

TW Project –
6 LRS Project for TW vertical on Improving Renewal retention, exploring untapped universe, Float accumulation of 891 Cr Achievement Till date for New Business for TW & Retention ratio improved to 23 %