Network Engineer L2

16 hours ago

Hyderabad, Telangana, India Talent21 Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Network Lead India (Pune and Hyd) (24x7 support-Shift) with Work from office.

Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP, CCIE etc.

Notice Period : Preferred Only Immediate Joiners days )

  • Experience: 5 to 15 years of total work experience.

  • Required Skills:

  • Strong experience on Routing, Switching & Wireless technologies.

  • Strong troubleshooting techniques on Networking technology
  • Managed large enterprise SDWAN, WAN, LAN and WLAN networks.
  • Hands-on experience with NAC deployment.
  • Expertise in multi-vendor L2/L3 switches.
  • In-depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc.
  • In-depth knowledge of WLAN technologies Wireless controller & access points.
  • Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, EIGRP, STP, RSTP, VTP, VLAN.
  • Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN.
  • Good knowledge and hands-on experience with routing and switching.
  • Router, Switch, and IP configuration experience.
  • Working knowledge on Load balancer and WAN optimization- Riverbed
  • Knowledge of Load Balancer, WAN Optimizer and security devices is an additional advantage.
  • Familiarity with ITIL Framework concepts such as Incident, Change, and Problem Management.
  • Ability to meet deadlines and work well under pressure.
  • Flexibility for long working hours and readiness to work in 24x7 rotational shifts and weekends.
  • Excellent interpersonal skills and effective communication at all levels.

Roles and Responsibilities:

  • Troubleshooting, resolving, and communicating networking issues.
  • Maintaining current knowledge and understanding of security and networking best-practices.
  • Trouble ticket updates and administration throughout the life of the ticket
  • Customer update through issue resolution for Escalated Issues
  • Make data driven decisions.
  • Excellent analytical skills for troubleshooting.
  • Excellent in doing a RCA for customer network problems.
  • Ensure SLA adherence and productivity.
  • Contribute to MoMs, Shift Handovers, Daily shift summary reports and training documents
  • Responsible to coach and mentor associates on new process changes/updates
  • Proficient in customer and stakeholders management.
  • Develop reports and dashboards for effective ticket management and KPI/SLA tracking/measurement.

Product knowledge:

  • LAN: Cisco, Avaya, Extreme & Nortel switches
  • WAN: Cisco, Juniper, Riverbed
  • Load Balancer and DDI: F5, NetScaler and Infoblox
  • WLAN: Cisco, Aruba
  • Firewalls & Cisco: Fortinet, Juniper & Cisco

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