Trust & Safety Associate, Anti-Fraud

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define
the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home.

Learn More About Us On Our Company Page.
Where we work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.
This is an in-office position, requiring three days a week in the Chennai or Mumbai office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays
.

About Your Skills

• Fraud Prevention: You proactively identify patterns of abuse and implement effective mitigation strategies to reduce fraud risk while preserving user experience.
• Risk Management: You approach ambiguity with a structured mindset, using data and judgment to evaluate and prioritize risks, and drive timely, practical solutions.
• Data Analysis: You're comfortable navigating large datasets to identify anomalies, extract trends, and support your recommendations with clear, data-backed insights.
• Case Management: You're highly organized, can manage a high volume of tasks or investigations, and communicate outcomes clearly and effectively across teams

About This Role
As a Trust & Safety Associate focused on Anti-Fraud, you'll be on the front lines of protecting Udemy's global learning community. You will investigate suspicious activity, help design scalable fraud mitigation workflows, and work cross-functionally to maintain platform integrity. This is a high-impact role that blends analytical thinking, operational execution, and continuous improvement.

What You'll Be Doing

• Review and investigate user activity flagged by fraud detection systems to identify and resolve fraudulent behaviors.
• Handle end-to-end case management, documenting evidence, actions taken, and resolutions with clarity and consistency.
• Collaborate with product, engineering, and data science teams to improve tooling, detection systems, and automation workflows.
• Proactively identify fraud patterns and suggest policy or process changes to address emerging risks.
• Monitor platform abuse trends and escalate new or evolving threats to the appropriate stakeholders.
• Participate in the design and testing of rules or models to improve fraud detection accuracy and reduce false positives.
• Support internal training and knowledge-sharing initiatives by contributing to playbooks, documentation, and best practices.
• Assist in crisis or incident response efforts related to platform security or abuse.

What You'll Have

• 2+ years of experience in Trust & Safety, fraud investigations, compliance, risk analysis, or a related field.
• Strong analytical skills with experience using tools like Excel, SQL, Looker, or equivalent to analyze trends and make data-driven decisions.
• Familiarity with fraud prevention systems, rule-based detection tools, and/or risk modeling is a plus.
• Excellent judgment and attention to detail when assessing risk and determining appropriate action.
• Strong written and verbal communication skills, with the ability to summarize findings for cross-functional partners.
• Proven ability to manage multiple cases or projects with competing priorities.
• A collaborative mindset and comfort working with teams across product, policy, operations, and engineering.
• Experience in fast-paced, high-growth environments and a passion for protecting online communities.

Application Window
The application window will be open until 26th November, 2025 at least. This opportunity may remain posted based on business needs, which may be after the specified date.

Why work here?
You'll grow here.
Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You'll own your work.
We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact.

You'll Build With Others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You'll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs?

Bring your curiosity. We'll bring the platform and the support. Let's
LEARN
together.
Our Benefits Start With U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you
Information regarding data privacy is available within the Udemy Careers Privacy Notice.