Field Trainer

2 weeks ago

Gurgaon, Haryana, India Swiggy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Conduct structured On-Job-Training (OJT) for new joiners, ensuring they are certified within the required timelines.
  • Evaluate the skills and performance of new employees, providing actionable feedback and guidance to ensure rapid integration and productivity.
  • Drive the continuous development and upskilling of Dark Store Managers by regularly assessing their capability index and implementing improvement initiatives.
  • Eliminate awareness and demonstration gaps within Dark Stores.
  • Collaborate with Store Managers, Cluster Operations Managers (COMs), and City Heads to align training programs with operational objectives and business needs.
  • Monitor and ensure compliance with operational standards, providing coaching and support to improve adherence where necessary.
  • Deliver training content in a consistent, engaging, and impactful manner, both in classroom settings and on-site in Dark Store environments.
  • Track and report on key training metrics, including Time to Productivity, Error Reduction Rate, and Timely Certifications.
  • Participate in monthly reviews to assess the impact of training interventions on business metrics and identify areas for continuous improvement.

Qualifications and Skills:

  • Proven experience in operations, learning and development, or a related field within quick commerce, retail, or supply chain sectors.
  • Strong understanding of operational processes in Dark Stores or similar environments.
  • Excellent communication, coaching, and presentation skills.
  • Ability to evaluate, assess, and provide feedback in a structured and constructive manner.
  • Strong problem-solving abilities and a proactive approach to identifying and addressing training needs.
  • Data-driven mindset, with the ability to track and analyze training outcomes and their business impact.
  • A strong team player who can collaborate effectively across different teams and levels of the organization.
  • Knowledge of Facilitation/Instructional Design.
  • Proficient in Google Docs/Sheets/Slides.
  • Knowledge of Basic Learning Management Systems.
  • Knowledge of Mobile Learning Technology.
  • Proficient in the local language.

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