Operational Manager

3 days ago

Mayur ViharDelhi, India 392fd2b2-f954-4470-9c5a-c6162fb5722d Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Operational Manager ILL Service Delivery

Company: Nextra Communications PVT LTD

Location: Mayur Vihar, Delhi

Experience Required: Minimum 3 to 5 Years

Industry: Telecom / ISP / Internet Services

Employment Type: Full Time – Work from Office

About the Role:

We are seeking a highly skilled and detail-oriented Operational Manager to oversee end-to-end ILL (Internet Leased Line) service delivery operations. The ideal candidate should possess a strong understanding of telecom coordination, order management cycles, and cross-functional execution, ensuring seamless project delivery within defined SLAs.

Key Responsibilities:

  • Manage end-to-end ILL service delivery, from order initiation to final handover.
  • Coordinate effectively with Business Service Operators (BSOs) such as Airtel, TATA, Vodafone, and others.
  • Oversee PO-to-Cash and Order-to-Cash cycles, ensuring on-time and error-free execution.
  • Conduct feasibility checks, manage customer coordination, and review on-site order statuses.
  • Maintain accurate and up-to-date MIS reports and dashboards for project and delivery tracking.
  • Ensure strict adherence to delivery SLAs and company quality standards.
  • Liaise with internal departments (sales, technical, finance, and provisioning) for smooth operations.
  • Drive process improvement initiatives to enhance service efficiency and customer satisfaction.

Desired Candidate Profile:

  • Graduate / Postgraduate (Preferred specialization in Telecom, IT, or Operations).
  • Proven experience in telecom or ISP operations, particularly in ILL delivery and provisioning.
  • Strong analytical, communication, and cross-functional coordination skills.
  • Proficiency in MS Excel, MIS, and dashboard reporting tools.
  • Ability to multitask and deliver results within timelines.
  • Excellent negotiation and problem-solving abilities.

Why Join Us:

  • Opportunity to work with one of the leading names in the telecom/ISP domain.
  • Exposure to large-scale operational management and end-to-end project execution.
  • A collaborative and performance-driven work culture focused on growth and learning.

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