Servicenow Developer/Consultant

ServiceNow Consultant-JD

Job Summary:

We are looking for a seasoned Lead ServiceNow Developer with deep expertise in IT Operations Management (ITOM). The ideal candidate will lead the development and implementation of ITOM solutions, mentor junior developers, and collaborate with cross-functional teams to deliver scalable, high-performance ServiceNow capabilities.

A day in the life of an Infoscion

• As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
• You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
• You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
• You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines
• Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
• If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you

Technical Requirements

Primary skills: Tools->Service Now->ServiceNow-ITOM

• 5+ years on ServiceNow platform, preferably in global implementation projects.
• IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration).
• JavaScript, HTML, CSS, and other web technologies.
• WMI, SSH, SNMP, PowerShell, REST, SOAP, JavaScript.
• Experience integrating tools to federate data into CMDB.
• IT Asset Management Lifecycle processes (hardware and software).
• Interpersonal skills, including collaboration, communication, relationship building, and negotiation.
• Windows and Unix administration skills.
• Network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
• XML, JSON/script language, database concepts.
• Discuss credentials, install products, troubleshoot permission issues and network connectivity with engineers.
• Cloud environments like AWS, Azure, etc.
• Ability to work independently and as part of a team.
• Problem-solving, analytical, and communication skills.
• ServiceNow Certified Implementation Specialist in Event Management.
• ServiceNow Certified Implementation Specialist in Service Mapping.
• ServiceNow Certified Implementation Specialist in Discovery.
• ServiceNow Certified Implementation Specialist in Cloud Provisioning and Governance.
• Up-to-date knowledge of ServiceNow versions, product features, release, and end-of-life details.
• Scripting capabilities such as JavaScript, Jelly, SQL.
• Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure, etc.), Virtualisation (WebSphere, MQ, IIS, Apache, VMware).

Additional information

• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability.
• Good knowledge on software configuration management systems.
• Awareness of latest technologies and Industry trends.
• Logical thinking and problem-solving skills along with an ability to collaborate.
• Understanding of the financial processes for various types of projects and the various pricing models available.
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions.
• One or two industry domain knowledge.
• Client Interfacing skills.
• Project and Team management.

Certifications (Preferred):

• ServiceNow Certified Implementation Specialist Discovery, Service mapping, Event Management
• ServiceNow Certified System Administrator