Support Analyst- IT packaging

2 weeks ago

Mumbai, Maharashtra, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Purpose

Packagers with working knowledge on packaging, Compliance Test, User Acceptance Tests.

Packager will be responsible for end-to-end packaging and maintaining infrastructure used for packaging.

Knowledge of scripting using PowerShell.

Document troubleshooting procedures.

Responsibilities

Direct Responsibilities

  • Hands on experience in Windows, Admin Studio, SCCM, scripting & vSphere [Virtual Infrastructure].
  • Should have good skill with Windows Installer packaging Standards.
  • Should have Knowledge in MSIX packaging and troubleshooting.
  • Hands on Experience in Managing End to end packaging activity from technical review until UAT.
  • Update: Package request for an application that is already packaged (version upgrade, etc.)
  • New Application: Package request for an application that has never been Packaged including both simple and complex packages.
  • Rework: Package modification request following UAT
  • Knowledge on PowerShell Scripting.
  • Responsible for clean-up actions on SCCM and Virtual Infrastructure
  • Experienced in Windows Installer technology including Repackaging, Application customization, SCCM Software Distribution and Deployment.

Contributing Responsibilities

  • Responsible for creating End-to-End Packaging request.
  • Should be able to deliver the package within Agreed SLA.
  • Should be able to adopt new Technologies like MSIX and Intune.
  • Maintain High Quality of deliverables.
  • Remediate Issues discovered during UAT.
  • Work to existing systems processes and standards, under the guidance of SME and Team Lead.
  • Work with the application owner to resolve any issues identified with requirement.

Daily reporting on the status of request owned.

Technical & Behavioral Competencies

Technical Tools: SCCM, Admin Studio, Repackager, VMware

Scripting: PowerShell

Operating System: Windows 10 & 11.

  • Hands on knowledge of creating all kinds of packages.
  • Maintain version control of application packages.
  • Ability to identify and address security vulnerabilities in packaged applications, ensuring compliance with organizational security standards.
  • Establish and maintain a test VM environment to simulate real time deployment scenarios.
  • Ready to work in shift [no night shift], on call and holiday support.

Specific Qualifications (if required)

Knowledge in FRENCH will be an added advantage.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Client focused

Creativity & Innovation / Problem solving

Critical thinking

Ability to deliver / Results driven

Transversal Skills:

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Education Level:

Bachelor Degree or equivalent

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